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  • zenInsights: AI at the heart of everything
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  • How Stadtwerke Kassel Strategically Implemented 11,000 Customer Voices
  • Sentiment Analysis: A Look at Your Customers’ Emotions
  • How Thalia wins back 70% of dissatisfied Customers with proactive CX Management
  • Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop
  • How vertbaudet reduced 35% of Customer Service Tickets with CX Management
  • Touchpoint Analysis: How Can You Improve Customer Contact?
  • Fully AI-Powered Dictionaries Are Here
  • Introducing Lisa Rentrop: zenloop’s New CEO
  • Introducing zenSurvey: Revolutionizing Feedback Collection
  • Focus on Customer-Centric Innovation with zenloop’s Dashboards
  • Meet zenloop’s CX Action Management Platform
  • CX Action Heroes: An Interview with Ian Golding
  • Self-Service Is the Future of Customer Experience
  • Say Hello to Topics
  • Going the Extra Mile!
  • Why Experience Matters in Mobility Subscription Businesses
  • How to Create Innovation From Customer Feedback?
  • New Mobility Changes How We Interact
  • Introducing CX Action Management
  • CX Action Management Study: Main Customer Experience Challenges Revealed
  • Customer Retention: Why It’s Crucial To Only Businesses In The First Five Years
  • From Feedback to Delight
  • Competitive Advantage Customer Service
  • Composable, Headless, Monolitic, Whatsoever
  • Building Expertise to Drive CX Action in Your Organisation
  • The Future of Digital Customer Experience
  • From 0 to 100 With Personalization
  • Organisational Empathy
  • Service Design
  • Shift to Action!
  • CX Action Management Study: 10 Key Highlights and Results
  • Action Management Category Introduction
  • Build Trust in the Market
  • How to Make Payment Sexy
  • The Art of Anticipation
  • How to Quickly Improve Online Reviews, Ratings, and Reputation
  • 5 Undeniable Benefits of Customer Service Automation
  • 10 Causes of CX Communication Breakdown in the Workplace
  • CX Action Heroes: An Interview with Adrian Swinscoe
  • Product Q&A
  • Action Stories: zenloop X Finanzchef24
  • The Top 10 Essential CX Conferences in 2022
  • Digital Transformation Through Customer Feedback: Tom Tailor’s Journey to a 60+ NPS
  • Scale It Up!
  • Managing CX Through Customer Expectations
  • Making Digital Customer Centricity Measurable
  • Why Customer Satisfaction Comes First at SNOCKS?
  • What Is Analysis Paralysis?
  • Conquering Dashboard Fatigue
  • 5 Ways You Can Use zenloop’s new QR Code Surveys
  • What Is Customer Willingness to Pay (WTP) and How to Use it to Fine Tune Your Strategies
  • Future-Proof With Customer Focus
  • Action Management Study
  • 8 Benefits of Single Sign-On (SSO) You May Not Be Aware of
  • What is NPS®?
  • Voice of the Customer (VoC)
  • The Value of Customer Feedback
  • 5,434 Detractors Identified – and Won Back: Putting Customers at the Center with NPS®
  • Identifying and Improving Customer Journey Touchpoints
  • What Are NPS® Surveys?
  • The Action Gap
  • NPS® in Germany
  • The NPS®
  • New Customer Acquisition
  • Tips to Increase Customer Satisfaction
  • Feedback Software
  • Feedback Loops
  • Detractors
  • The Employee Net Promoter Score
  • NPS® Online Course
  • Collecting Feedback Is Only Half the Battle
  • Different Personas, Different Experiences
  • More Than a Feature
  • Balancing Global Complexity and Customer Experience in Times of Hyper Growth
  • It’s Not All About the Customer
  • The Essentials of Voice of Customer
  • Tapping Into the Value of a System of Action
  • Winning on Purpose
  • Determining Customer Value
  • +25 Points: How Otto Wilde Increases NPS with zenloop
  • +14 Points in One Year: Continuous Improvement with NPS
  • €331 Average Basket: How KELLER Activates Passive Customers with NPS®
  • Repurchase Rate Increased by 62% – Internetstores Strengthens Customer-Centricity with NPS®
  • NPS® Increased by 40 Points for Process and Product Improvements
  • CX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance
  • 10 Short Lessons from 10 Long Years Fundraising
  • Success Factors in E-Commerce
  • The Touchpoint Cheat Sheet
  • The ROI of the CXM – a Practical Cheat Sheet
  • Customer Surveys Done Right
  • What Is the ROI of CX Management?
  • NPS® Playbook for E-Commerce Companies
  • The Ultimate NPS® Cheat Sheet
  • Customer Satisfaction The Be-all and End-all for Good Business
  • A Guide to the Most Important CX Metrics
  • The Go-to Guide for Mobile Apps
  • Correctly Manage Feedback Data
  • CX of Mobile Businesses
  • Customer Journey Mapping
  • 4 Trends for Customer Experience Pioneers
  • The New Customer and Order Boom in E-commerce
  • From Commodity to Love Brand
  • Closing the Loop
  • Successful Customer Recovery Measures
  • Customer Retention
  • How to Win Satisfied Customers
  • The Customer Retention Chain of Cause and Effect
  • Reputation Management
  • Referral Marketing
  • Customer Orientation
  • Customer Loyalty Programs
  • What is Customer Loyalty? Definition, synonyms and explanation
  • Promoters in NPS®
  • New Feature: NPS® Platform zenloop Integrates Google Translate
  • Customer Life Cycle Marketing
  • Customer Focus
  • Customer Experience Management
  • Customer Experience
  • Customer Expectations
  • How Customer Enthusiasm Works
  • Customer Centricity
  • Churn Analysis
  • Buyer’s Guide
  • Job interview: Sales Manager – is There More to it Than Just Cold-Calling?
  • Customer Care – the Key to Success
  • The Many Facets of Customer Engagement
  • Measuring Customer Satisfaction
  • Customer Loss Prevention Through Churn Management
  • Tips how to win even happier customers
  • How to improve company performance sustainably with NPS®
  • How to improve CRM strategies with NPS®
  • 5 Tips for Customer Experience Management in Times of Corona
  • zenloop goes Athens! Our zenKickoff in February
  • Key figures and Measures for relevant Newsletters and satisfied Customers
  • Meet a zenloopie: Kris
  • Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
  • Analyze Customer Satisfaction and Generate more Revenue
  • zenloop Goes to Lisbon! Our Teamweek in January
  • Job interview: What is actually a Head of Customer Success doing?
  • The Correct Use of Smart Labels in NPS® Analysis
  • Even More Granular Feedback Processing: Multi-Levels for Smart Labels at a Glance
  • zenloop in Podcasts: “With NPS® Feedback to greater Customer Loyalty”
  • Job interview: Sales Account Executive
  • zenloop in Podcasts: “The Flaconi Story” – with Paul and Björn
  • Job interview: Head of Finance and Legal
  • Job interview: Internship in Business Development
  • CX1 Conference 2019: Creating better Customer Experiences together
  • NPS® Software zenloop: Award for Customer Experience Management
  • NPS® Software zenloop: “TOP COMPANY and “OPEN COMPANY” Awards
  • Customer Profiling
  • Book and Podcast Essentials for CX Managers
  • Calculating and Increasing the Customer Lifetime Value
  • Winning Back Lost Customers – an Underestimated Revenue Driver
  • Customer Journey in Relation to NPS®
  • zenloop Expands Its Product Range with the Iris NPS® Benchmarking Database
  • zenloop Launches New Sentiment & Impact Analysis Features
  • Retention Marketing: How Companies Attract and Hold Regular Customers
  • Customer Complaints: How Can They be Turned into Sales?
  • Customer Focus as a New Core Marketing Strategy
  • Conducting a Customer Satisfaction Survey – a How-to Guide
  • Brand Loyalty – Using Hearts And Minds for Profit
  • Magento & Co. – zenloop Launches Shop System Integrations
  • Aroundhome Increases Customer Lifetime Value by 24% with NPS®
  • Types of Customer Retention and Successful Retention Measures
  • How to Identify and Prevent Customer Churn
  • Measuring Customer Retention – Getting it Right
  • Tips for Successful Referral Marketing
  • Job Interview Product Team
  • Job interview: Marketing Internship
  • Job interview: Graphic Designer
  • Job interview: Developer
  • Job interview: What Is an Entrepreneur-in-Residence?

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  • Energy Companies Benefit from CX Automation.
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  • Zendesk + zenloop
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  • Request a free demo today
  • Parcel Perform + zenloop
  • Optimizely + zenloop
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  • Freshdesk + zenloop
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  • Emarsys + zenloop
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  • How successful Brands are reducing Customer Service Tickets by 35% with Customer Feedback
  • Thalia Webinar 2024
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  • Meet zenloop at the E-world energy & water 2022
  • The CX-Management of Geman Companies
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  • From Band Merch Catalog to eCommerce Leader
  • Using Onsite Data for an Outstanding Customer Experience
  • CX Data and Direct Mailing
  • Customer-Experience-Trends for 2021
  • Democratizing CX Data
  • CX1 Talks | Financial Services
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  • CX1 Talks | PAQATO

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  • CX1 Mobility 2022
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