Success Factor: Measuring Customer Satisfaction in the Shop
After downloading the zenloop plug-in from the Shopware Store, you can implement customer surveys in the online shop at the checkout or by email after delivery. Based on the customer feedback, it is possible to determine how customers rate the customer experience in the online shop.
Win Back Dissatisfied Customers
The zenloop software identifies dissatisfied customers. If a customer complains about a late delivery in their feedback, shops can reacted immediately with an apology e-mail. This surprises every customer positively and shows how important companies take feedback.
Profit From Free Recommendations of Loyal Promoters
The more satisfied customers are with a company’s performance, the more likely they are to tell friends and acquaintances about their experience. This simplifies the process of attracting new customers and extending shopping baskets.