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Everything You Need for Retention Management & Marketing, Customer Experience, and NPSⓇ.
Case Studies
In our case studies our customers show how the Net Promoter System contributes to the company success.
Blog
We explain all the important details of customer retention, win back actions, and how to deal with customer feedback the right way.
White Papers
Searching for white papers around CX management? Get one of our free ones today.
Academy
Hungry for knowledge? Here you can find online courses and trainings around the topics NPS and Customer Experience.
Glossary
Our glossary contains the most important terms when it comes to customer experience, retention management, and marketing.
Product Insights
We are constantly developing our platform and are informing about new features, releases and our product.
Our Highlight Articles
Find a collection of helpful articles on topics, such as customer retention, customer engagement, customer satisfaction, customer loyalty, and more.
Customer Experience as a Success Factor: When Emotions Go Shopping
The emotional motivation and satisfaction of all the interested parties are fundamental to the Customer Experience. All interactions with the company must be included and observed. Customer Experience refers ...
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Net Promoter Score: Calculation and Interpretation
A Guide to Customer Satisfaction
Customer Loyalty Programs: A few Simple Steps to Success
The Many Facets of Customer Engagement
Measuring Customer Satisfaction as a Foundation for Success
Customer Centricity - More Revenue Through Satisfied, Loyal Customers
Customer Loss Prevention Through Churn Management
Five Types of Effective Customer Retention and Successful Retention Measures
Customer Loyalty: How loyal are Customers?
Free NPS® Online Course
With this course, you will become an NPS expert in only 8 days and learn how the Net Promoter System increases customer loyalty and turnover in the long term.
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