Generate Customer Segments with NPS Feedback
The direct integration feeds the NPS feedback directly into the CRM system after logging in to Optimizely. Thus, customers can be automatically assigned to segments based on their NPS values.
Boost Customer Retention & Revenues with Smart Mail Campaigns
Via Optimizely and the zenloop integration, it is extremely easy to build relevant and appealing email campaigns for each customer segment. Using artificial intelligence, customer data is automatically analyzed for sending emails with personalizing content and offers based on real-time behavior, which increases the shopping cart volume.
Create a First-Class Customer Experience
Using Optimizely and zenloop, companies collect, analyze, and optimize data along the customer journey. This allows for tracking KPIs over time and identifying improvement measures for campaign optimization. These insights provide the basis for continuously developing the customer experience to create a first-class shopping experience.