Keep customers up to date
PAQATO proactively informs customers about status changes in the status of the package journey and prevents dissatisfaction from arising in the first place. With the communication channels Email, SMS or WhatsApp, shipping messages are sent automatically and personalised. More than 30 different shipping triggers are available for the optimal post purchase communication. This holistic customer experience ensures 5-star ratings and satisfied customers.
Get transparent shipping information
PAQATO makes invisible information visible on the parcel journey. Using data intelligence, customers can be informed proactively of problems on the shipping route before they notice anything. Act instead of react. With PAQATO, the customer remains in the loop of the online shop and important customer touchpoints are no longer handed over to external shipping service providers.