Energy Companies Benefit from CX Automation.

zenloop enables you to perfect your customer relationships.

Thanks for the valuable feedback. In fact, we do offer weekly or fortnightly billing! Let me show you how to set it up.
The online portal is very easy to use, but I would like to see more flexible billing options than the standard monthly billing.

These Companies Trust in zenloop

logo of enbw

logo of lichtblick

logo of thermondo

logo of stadtenergie

logo of swk

Our Action-Driven Platform Modules


Collect Customer Insights

Gather customer insights at every interaction with your brand – especially the most decisive moments.

Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.


Focus on Opportunities

Understand your next steps in order to translate customer insights into meaningful initiatives.

Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.


Interact, Retain & Win Back

Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.


Innovate & Drive Change

Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.


Delight & Close the Loop

Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.


Our Customer Success Stories

Improve Service Quality

“We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality.”
Dagmar Reichenbächer / Lichtblick
Head of Customer Management

Security Meets Functionality. Here Is How zenloop Fits into Your Company

Energy Companies Benefit from Using zenloop
Individually measure customer experiences at all touchpoints along the entire customer journey.
Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.
Bring real-time customer feedback into your organization and build a customer-centric culture.
Recognize dissatisfied, churning customers and win them back in an automated, personalized way.
Leverage the potential of loyal customers for free referrals and improving your online reputation.

    Thank you for Your Interest!

    Our CX experts will get in touch with you shortly.

    Content Made Just for You

    Top Scores for zenloop

    4.3 / 5
    4.9 / 5
    4.9 / 5
    4.0 / 5
    5 / 5
    4.8 / 5

    zenloop can help your business, too

    Request a Free Demo