Boost Retention and CLTV with Action Management
Maximize the ROI of Your CX Operations Through Intelligent Automation.
Action Management Pioneers Using zenloop
Collect Customer Insights
Gather customer insights at every interaction with your brand – especially the most decisive moments.
Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.
Focus on Opportunities
Understand your next steps in order to translate customer insights into meaningful initiatives.
Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.
Interact, Retain & Win Back
Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.
React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.
Innovate & Drive Change
Involve the right stakeholders and immediately develop programs to improve processes, products, or services.
Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.
Delight & Close the Loop
Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.
Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.