Why Leading Online Shops Choose zenloop
Identify and Resolve Issues
Recover Unsatisfied Customers
Leverage Positive Customer Feedback
High Response Rates Through Individual Integrations and Optimized Usability
"We ask NPS feedback at five different touchpoints. The surveys can be customized to achieve extremely high response rates."
Daniel Lang Head of Marketing – Parfumdreams
Configure Alarm Systems and Immediately Forward Critical Issues Internally
"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."
Christoph Behn, CEO – die kartenmacherei
Smart Labels Identify Churn Drivers in Customer Comments
"By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement."
Steve Crolic, Head of Voice of the Customer – HelloFresh
Target Critical Customers and Take Personalized Actions
"With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken."
Julia Dimmler, CRM Lead – Betty Bossi
Use Loyal Promoters for Free Referrals
"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals."
Lynn Hoblitz, Manager CRM and Communication – Keller Sports
Real-Time Feedback as a Live Feed Inspires Every Employee
"The live feeds from zenloop are displayed in several offices here. The perfect tool to focus the organization more on the customer."
Patricia Graf, Product Owner Opreations – limango