Why Leading Online Shops Choose zenloop
Identify and Resolve Issues
Recover Unsatisfied Customers
Leverage Positive Customer Feedback
High Response Rates Through Individual Integrations and Optimized Usability
"We ask NPS feedback at five different touchpoints. The surveys can be customized to achieve extremely high response rates."
Daniel Lang Head of Marketing – Parfumdreams
Configure Alarm Systems and Immediately Forward Critical Issues Internally
"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."
Christoph Behn, CEO – die kartenmacherei
Smart Labels Identify Churn Drivers in Customer Comments
"zenloop saves us hours of manual XLS analysis. Smart Labels evaluate critic's qualitative feedback in minutes."
Michael Munder, Head of E-Commerce – Depot
Target Critical Customers and Take Personalized Actions
"Thanks to the direct integration into our customer service system we react quickly to critical customers and win them back."
Lena Langhoff, Head of CRM – foodspring
Use Loyal Promoters for Free Referrals
"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals."
Lynn Hoblitz, Manager CRM and Communication – Keller Sports
Real-Time Feedback as a Live Feed Inspires Every Employee
"The live feeds from zenloop are displayed in several offices here. The perfect tool to focus the organization more on the customer."
Patricia Graf, Product Owner Opreations – limango