Why Leading Online Shops Choose zenloop

Identify and Resolve Issues

Recover Unsatisfied Customers

Leverage Positive Customer Feedback

zenloop NPS-survey

High Response Rates Through Individual Integrations and Optimized Usability

zenloop NPS-survey

"We ask NPS feedback at five different touchpoints. The surveys can be customized to achieve extremely high response rates."

Daniel Lang Head of Marketing – Parfumdreams

Configure Alarm Systems and Immediately Forward Critical Issues Internally

zenloop alert-message

"You guys truly helped us generate valuable customer insights and put them at the heart of our actions."

Christoph Behn, CEO – die kartenmacherei

zenloop alert-message
zenloop smart labels

Smart Labels Identify Churn Drivers in Customer Comments

zenloop smart labels

"zenloop saves us hours of manual XLS analysis. Smart Labels evaluate critic's qualitative feedback in minutes."

Michael Munder, Head of E-Commerce – Depot

Target Critical Customers and Take Personalized Actions

Turning detractors into promoters

"Thanks to the direct integration into our customer service system we react quickly to critical customers and win them back."

Lena Langhoff, Head of CRM – foodspring

Turning detractors into promoters
Reviews from promoters

Use Loyal Promoters for Free Referrals

Reviews from promoters

"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals."

Lynn Hoblitz, Manager CRM and Communication – Keller Sports

Real-Time Feedback as a Live Feed Inspires Every Employee

zenloop live feed display

"The live feeds from zenloop are displayed in several offices here. The perfect tool to focus the organization more on the customer."

Patricia Graf, Product Owner Opreations – limango

zenloop live feed display

High-Performance Integrations

What Our Customers Say About Us

Recognize happy customers and generate additional sales
To implement from A to Z with all automations
Finally receive concrete feedback and perform driver analysis

Over 650.000+ Satisfied Users of Our Customers

Automate Customer Retention with zenloop

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