Why leading online shops choose zenloop
Recognize and improve problems
Recover dissatisfied customers
Use and motivate positive feedback
High response rates through individual integrations and optimized usability
"We ask NPS feedback at five different touchpoints. The surveys can be customized to achieve extremely high response rates."
Daniel Lang Head of Marketing - Parfumdreams
Configure the alarm system and immediately forward critical issues internally
"zenloop helps us set up notifications via email and slack. Critical bugs are automatically forwarded to responsible employees."
Nana Lohmanns, Head of Product - ShopApotheke
Smart labels identify churn drivers in customer comments
"zenloop saves us hours of manual XLS analysis. Smart Labels evaluate critic's qualitative feedback in minutes."
Michael Munder, Head of E-Commerce - Depot
Target critical customers and take personalized actions
"Thanks to the direct integration into our customer service system we react quickly to critical customers and win them back."
Lena Langhoff, Head of CRM - foodspring
Use loyal promoters for free referrals
"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals."
Lynn Hoblitz, Manager CRM and Communication - Keller Sports
Real-time feedback as a live feed inspires every employee
"The live feeds from zenloop are hanging in several offices here. Perfect tool to focus the organization more on the customer."
Alexej Antropov, Product Owner CRM and Marketing - Limango