Competitive Advantage Customer Service
Proactive Instead of Reactive
Find out how AI changes the customer service game and why there still will be a need for human interaction in the future during the masterclass of leafworks and billiger-mietwagen.de at the CX1 WORLD 2022.
Watch the Recording Now
Next to excellent products, excellent customer service is a strong revenue lever that is often neglected. Proactively shaping the customer management process through automations, integrations, chatbots and custom apps gives your business a decisive advantage. A negative customer experience is detected early and effectively, turning it into a positive experience.
What to Expect
- How the matching system of billiger-mietwagen.de works without fail
- Why there will still be a need for human interaction in customer service in the future
- How they use customer service as a differentiator from bigger companies
The Speakers
David Weber
Operational Improvement Manager
Robert Cwicinski
CEO & Founder
