At zenloop, we are constantly pushing the boundaries of our platform’s capabilities. Our latest development focuses on segmenting customer sentiments more efficiently with the help of AI.
Since the beginning of the year, we’ve been working on developing smart dictionaries as a brand-new AI module. It’s a significant upgrade from our existing dictionaries to now fully AI powered dictionaries that require very little manual labor.
Ai at its core
Our AI dictionaries detect topics based on the context rather than just fixed keywords. Sentiment analysis will now be more nuanced, identifying sentiments per comment and topic with greater accuracy. The AI will also discover new topics from gathered data and add them to the dictionaries.
Benefits
This upgrade significantly enhances the efficiency and contextual accuracy of our feedback processing. By focusing on context over keywords, we provide more precise topic and sentiment detection, leading to deeper customer insights and better decision-making.
We believe these improvements will greatly benefit our users by making customer feedback more actionable and our platform more powerful. Stay tuned for more updates as we continue to innovate and improve your zenloop experience!
To our customers: Want to have access to our new AI Dictionary? Contact our Customer Success team.
