• Login
    • Menu

    Experience Management for Retention and CLTV

    Maximize the ROI of Your CX Operations Through Intelligent Automation.

    Get Started
    Hey, we are glad that we could be of service to you! Feel free to leave a review on Trustpilot––we highly value our customers’ feedback.
    Hi there, thanks a lot for getting back to me regarding my delivery so quickly. Great overall shopping experience!

    Experience Management Pioneers Using zenloop

    otto logo

    henkel logo

    trade republic logo

    thalia logo

    melitta logo

    image of zenloop dashboard overview
    image of nps sentiment analysis
    image of nps development in zenloop app over time
    image of typical nps comments

    Collect Customer Insights

    Gather customer insights at every interaction with your brand – especially the most decisive moments.

    Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.

    Focus on Opportunities

    Understand your next steps in order to translate customer insights into meaningful initiatives.

    Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.

    Interact, Retain & Win Back

    Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

    React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.

    Innovate & Drive Change

    Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

    Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.

    brand-advocacy-benefits

    Delight & Close the Loop

    Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

    Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.

    Benefits of a Customer Satisfaction Survey Software Focused on Action Management

    Individualized Pricing Plans
    Only pay for features you benefit from. Customize your own package and add as many seats as you need for free.
    Customizable Rollout
    Our Action Management Platform adapts to your customer journey, your touchpoints, and your ecosystem.
    Fast Transition and Onboarding
    Boost retention and win back unhappy customers from the get go with swift integrations, set up, and training.
    Your Success Is Guaranteed
    A dedicated team of Action Management experts will work with you on the success of your CX operations.
    Work in Your Usual Environment
    zenloop allows you to integrate with all the platforms you currently use to manage customers and their requests.
    Turn Data Into Action
    Don’t allow survey data to be locked in colorful yet ineffective dashboards. Turn insights into impactful initiatives.
    Enterprise-Level Security Standards
    We have high security standards. With us, your data is protected and in good hands.
    Link CX Operations to Immediate ROI
    Identify opportunities and only prioritize initiatives that have an impact on the bottom line.
    Become an Innovation Management Hero
    Turn customers into allies and drive meaningful transformation within your organization.
    Learn About More Benefits

    Automated Online Feedback Management, Customer Satisfaction, and Survey Platform

    quote-logo-deichmann

    Automated Analyses

    u0022zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes.u0022
    Jens Griebler / Deichmann
    Head of CRM

    Identify Pain Points

    u0022With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.u0022
    Sandra Friedrichs / Thalia
    Manager Business Development
    logo of keller

    Effective Customer Recovery

    u0022We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals.u0022
    Lynn Hoblitz / KELLER Group
    Manager CRM and Communications
    More Customer Stories

    Integrate your CX Survey Platform With Your Favorite Tools

    Freshdesk
    Inxmail
    Magento
    Saleforce
    Shopify
    Shopware
    Slack
    Webhook
    Woocommerce
    Emarsys

    Top Scores for zenloop

    4.3 / 5
    4.9 / 5
    4.9 / 5
    4.0 / 5
    5 / 5
    4.8 / 5

    Customer Survey Management Is Broken – Shift to CX Action Management

    Shift to Action!

    person_with_grey_background