Build Trust in the Market
The Secret Sauce Is Customer Service!
Masterclass speakers Ciarán Nolan and Nicolai Roesgaard explain how to build trust in the market, and how Customer Experience can be your winning formula.
Watch the Recording Now
The payments industry is unrecognizable from just a few years ago. A diverse demographic of users are using Buy Now Pay Later (BNPL) providers to manage their spending. In the US, the volume of BNPL transactions is predicted to grow over +190% in the next 24 months. Danish scale-up & BNPL provider, ViaBill, is focused on a hassle-free and transparent payment experience. Nicolai Roesgaard, Head of Global Support at ViaBill is lifting the lid on how to build trust in the market, and how Customer Experience can be your winning formula.
What to Expect
- What role customer service employees play in the organization
- How to balance AX versus CX when Viabill has a 100% employee retention rate
- How being transparent is helping to establish trust and empathy with customers
The Speakers
Ciarán Nolan
Ciarán is passionate about building Customer Friendship at Dixa! Our customer evangelist, he strategically partners with our customers to support them in reaching their CX goals.
Nicolai Roesgaard
Responsible for Global Customer and Merchant support, US, ES, and DK – at ViaBill.
