Step by Step: Connecting NPS® with Financial Metrics

Learn how you can use the NPS to increase your company’s turnover and prove it with numbers.


    The white paper is now available for you.


    What’s Inside?

    The positive effects of the Net Promoter System® (NPS) on customer satisfaction have been proven. In this guide, the calculations are explained step by step and practical tips for improving the Net Promoter Score are revealed:

    • Advantages and reasons for linking ROI and NPS
    • Necessary steps on the way to ROI calculation
    • Practical tips to increase ROI

    “An investment becomes an investment only by its return.”

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