Step by Step: Connecting NPS® with Financial Metrics
Learn how you can use the NPS to increase your company’s turnover and prove it with numbers.
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The positive effects of the Net Promoter System® (NPS) on customer satisfaction have been proven. In this guide, the calculations are explained step by step and practical tips for improving the Net Promoter Score are revealed:
- Advantages and reasons for linking ROI and NPS
- Necessary steps on the way to ROI calculation
- Practical tips to increase ROI