Automated tickets support immediate win-back actions
The zenloop integration with Zendesk enables the automatic creation of new tickets as soon as critical customer feedback is received. This means that the customer support can address dissatisfied customers and initiate win-back actions without delay.
Alerts Notify Employees About Critical Customers
“Alerts” automatically send ticket updates to employees without the need to switch to the zenloop application. Consequently, customer feedback and NPS® performance are processed more easily and quickly, as responsible colleagues are immediately alerted by support tickets when problems and bugs occur. E-mail alerts inform the product department, for example, as soon as a detractor mentions “product quality” or “product range” in the feedback. So they can get in touch directly either by email or Zendesk Chat.