NPS® Software zenloop: Award for Customer Experience Management

NPS Software zenloop: Award for CX Management

We are thrilled to announce that zenloop has been awarded as a 2018 Rising Star as well as with the Great User Experience award 2018 by FinancesOnline, one of the most respected and reliable platforms for SaaS reviews in the industry.

Scoring a high 100% user satisfaction rating, zenloop was distinguished with the 2018 Rising Star award under the best customer experience management software of FinancesOnline. This indicates that our customers are highly satisfied with the capabilities of our feedback management platform, as they are able to design stellar customer experience. At zenloop, we strive to provide the best possible software by keeping an open mind and respectfully listening to customer feedback. To hear that the majority of users have had a pleasant time with our feedback management tool is humbling for everyone in our team, to say the least.

Similar to zenloop’s feedback gathering capability, the Customer Satisfaction Algorithm of FinancesOnline gathers the opinion of users from all over the web to display the overall impression of customers toward the brand.

Achieve better Customer Retention with NPS Platform zenloop

The experts from FinancesOnline also conducted an in-depth analysis of our Net Promoter Score system, taking into consideration various elements, such as the various functionalities provided and zenloop pricing plans offered. Overall, they found zenloop intuitive for understanding the prevailing sentiments of clients and for strategizing to solve these issues and planning how to “achieve better customer retention.”

According to the review team, zenloop allows users to implement customer experience best practices by allowing them to discover where and how to best engage audiences, easily create surveys and questions, and get alerted with real-time feedback to quickly resolve issues. With these factors taken into consideration, the FinancesOnline review team found zenloop deserving of their Great User Experience award for 2018. This award is reserved for software solutions that provide great ease of use and are intuitive for facilitating one’s work processes.

Make sure to visit FinancesOnline for the full details and leave a user review, as we would like to hear your thoughts about zenloop.


Susan Pfundt

Senior Content Marketing Specialist