Action Management – from bad experience to loyal fan in 3 steps
In the presentation at the conference for decision-makers from digital business, marketing and innovation, we will show you numerous examples of leading digital companies and how they put their customers at the centre of their actions.
IRX 2022 | Book appointment now
Action Management – from bad experience to loyal fan in 3 steps
Every company loses some of its customers. Mistakes happen and that’s okay. But how do we make sure that we don’t lose our customers because of such mistakes and that we can quickly fix the causes of the mistakes? With Action Management, 3 key steps can be automated: Listening to customers, understanding their needs, and reacting and acting on them.
In the presentation at the conference for decision-makers from digital business, marketing and innovation, we will show you numerous examples of leading digital companies and how they put their customers at the centre of their actions.
At IRX Expo, the leading conference for decision makers from digital business, marketing and innovation in Europe, we look forward to seeing you at our zenloop Booth in Hall 2, Stand F25.
Make an appointment with our CX experts now and learn more about how zenloop can support your business in topics like customer satisfaction or customer retention.
This is what you can expect:
- How to ensure that clients are not lost
- How the needs of customers can be better understood with the help of action management
- Numerous examples of leading digital companies
The Speakers
Nicolo F. Viegener
Nicolo Viegener founded two companies after his studies and is an industry and e-commerce expert with an entrepreneurial background. Since 2000, he has successfully initiated market entry as Country Manager for companies such as GS1, Comscore, ChannelAdvisor, MIRAKL and Metapack.
Niño Roman Cruz Santos
With an extensive background in B2B business development and e-commerce, Niño is a sales leader and a digital enthusiast. He currently works as Head of Sales at zenloop to combat the ACTION Gap and help businesses make the Shift to Action!