CrossEngage + zenloop

CrossEngage + zenloop

CrossEngage orchestrates customer relationship management (CRM) and integrates a customer data platform (CDP) for cross-channel marketing campaign management. Via the CrossEngage API and the zenloop integration, it is possible to request feedback at various customer touchpoints in the online shop, to iniate follow up measures on NPS® customer feedback or to push customer satisfaction data directly into the CRM system.

Boost Customer Retention via CrossEngage API and zenloop


Excellent Customer Experience with NPS Data in CRM Systems

With zenloop and CrossEngage, NPS data and customer feedback are directly visible in the CRM system. This facilitates customer management considerably by providing customer service with an extensive database of constantly updated customer satisfaction data. This gives the customer service team real-time insight into possible actions for retaining individual customers at each touchpoint in the customer journey.

Classify Customers By Net Promoter Scores & Boost Revenue

Customer feedback allows to divide customers into three categories: Promoters (satisfied), Passives (Neutrals) and Detractors (dissatisfied). As a result, it is possible to address several customers simultaneously with the same attributes in the respective segment in a time-efficient and individual manner with binding actions. These personalised measures ensure efficient customer management and strengthen the relationship between companies and their customers.



Intelligent Customer Retention Management

Accumulated customer analytics power of two leading retention platforms: Automate and orchestrate campaigns, customer data and customer interaction in real-time and create holistic 360 degree customer profiles without IT support.

Blog Highlights

Customer Segmentation
9 reasons why it pays to go for detractors
4 min read /
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Customer Loss Prevention Through Churn Management
Preventing customer churn through proper contact handling
9 min read /
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The Net Promoter Score® (NPS®)
Determine customer satisfaction directly
9 min read /
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