Excellent Customer Experience with NPS Data in CRM Systems
With zenloop and CrossEngage, NPS data and customer feedback are directly visible in the CRM system. This facilitates customer management considerably by providing customer service with an extensive database of constantly updated customer satisfaction data. This gives the customer service team real-time insight into possible actions for retaining individual customers at each touchpoint in the customer journey.
Classify Customers By Net Promoter Scores & Boost Revenue
Customer feedback allows to divide customers into three categories: Promoters (satisfied), Passives (Neutrals) and Detractors (dissatisfied). As a result, it is possible to address several customers simultaneously with the same attributes in the respective segment in a time-efficient and individual manner with binding actions. These personalised measures ensure efficient customer management and strengthen the relationship between companies and their customers.
Intelligent Customer Retention Management
Accumulated customer analytics power of two leading retention platforms: Automate and orchestrate campaigns, customer data and customer interaction in real-time and create holistic 360 degree customer profiles without IT support.