3 Best Practices for Better Customer Understanding and Interaction in Omnichannel

In this webinar, we will demonstrate how to improve customer understanding in the omnichannel and when the right customer contact adds value.


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Understanding the customer at Freshworks, Outfittery and zenloop

When do I need to interact with my customers in my omnichannel journey? And how do I find out what is on their minds?

In this webinar, freshworks and zenloop together with Outfittery will get to the bottom two essential questions: How can I gain a better understanding of customer needs in the omnichannel and how can I interact with the right customers at the right time to create real added value for them.


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    What to Expect:

    • How to accurately measure customer experience
    • The early recognition of problems in customer contact
    • Effective communication by the Customer Service and Sales teams


    The Speakers

    Jens Leucke

    General Manager DACH

    In his role as General Manager & Head of Sales for the DACH region at Freshworks, Jens Leucke supports companies on their digital transformation journey. He spent 13 years at Dell Technologies in various roles for Services, Presales and General Sales and at IBM Ireland in ITS Services. His goal is to help companies improve their support strategies.


    Juliane Nitschke

    Sales Operations Manager

    Juliane’s journey at Outfittery began six years ago, initially as a stylist. Over the years, she has progressed through the position of Styling Team Lead to Sales Operations Manager. Her core competencies are setting up the sales processes in FreshDesk, as well as coordinating and managing the NPS strategy.


    Felix Schlenther

    Head of Sales

    Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on building customer experience management. Previously, Felix built the sales teams in various software start-ups. As a speaker on customer engagement and centering, he is present at conferences such as OMR, Internet World, CX1 and DMEXCO.