Qualtrics vs. zenloop
NPS® Software Comparison
Why is it worth switching from Qualtrics to the alternative zenloop? Our customer experience platform has a user-friendly system. Without much effort, our customers can design individual NPS surveys, analyze customer feedback, and take action. With zenloop, companies can identify dissatisfied customers and initiate recovery measures quickly.
Why Leading Companies Choose zenloop
Collecting Touchpoint-Specific Feedback
Configuring Alarm Systems to Identify Detractors
Monitoring NPS Updates in a 24/7 Live Feed
Acquiring New Customers with Positive Reviews
Identifying Reasons for Customer Churn
Enabling Success with an Open Feedback Culture
Easy Handling and Top Results
One of zenloop’s advantages is the email embedded surveys. Instead of being redirected to another page, zenloop allows customers to answer the survey directly in the email. Thereby, the effort on the customer’s side is minimized, the response rate is higher, and the conversion rate rises.
In addition, zenloop stands out due to its higher level of expertise and broad experience in the B2C and e-commerce business. Since our founders themselves have a background in e-commerce and we focus entirely on the Net Promoter System, zenloop customers can rely on our competency in this area and can count on the continuous development of our platform. Qualtrics, on the other hand, has a larger portfolio of programs and tools, but does not specialize in Net Promoter Systems and therefore has to divide its resources and does not focus on the NPS.
Individually Tailored Pricing Packages
Both companies, zenloop and Qualtrics, offer pricing packages that are tailored to the individual needs of their customers. This allows companies to select and customize the feature set individually – depending on which functions they need. To allow customers to familiarize themselves with the platform, Qualtrics offers a free trial account – but with severe limitations and therefore not suitable for full-scale survey projects. Parties interested in zenloop, however, can request a free demo with us. During this demo, our CX experts will explain our platform in detail and also address individual questions and requirements.
User Friendly Installation & Navigation
In contrast to the more complex Qualtrics software, zenloop users can independently install the platform in-house in just a few steps. We put great emphasis on ease of use and an intuitive user interface, without sacrificing any analytical features. This allows users to send their first NPS surveys shortly after implementation. It leads to fast results and increases the chance of minimizing customer churn. Although Qualtrics offers similar analysis and action features as zenloop, its complex user interface makes it more difficult to take advantage of these functions.
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Customer Retention with zenloop is the Ideal Solution for Your Company
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