The Ultimate Guide to Customer Experience Events This Year
Each year we’re seeing more and more CX conferences popping up in our calendars, so we’ve put together a list of ten essential virtual and in-person customer experience events you can attend in 2022.
More organizations are now realizing that creating a customer-centric culture and enhancing their customer experience efforts is a win-win strategy. A solid CX strategy encourages innovation, maximizes customer satisfaction, and grows the bottom line.
CX events offer an excellent opportunity to gather new insights, network with like-minded professionals, and discover what’s new in the fast-moving world of customer experience.
Attending each and every event is simply not possible, so we’ve assembled this useful list, to help you choose the most suitable CX conference for you in 2022.
Events are listed in chronological order.
Monetize! 2022
Date: Sept 13 – 15, 2022
Event Location: Amsterdam
Price: 1,000 – 1,900 EUR
Website and tickets: Monetize! 2022
Monetize! 2022 “The Voice of B2B” is THE can’t miss B2B Customer Experience conference of the Summer. This year’s event is all about the account experience, with 3 jam-packed days of expert workshops and presentations, a lineup of insider research, results, stories and a ton of fun.
CX Travel & Hospitality Exchange 2022
Date: Sept 13 – 14, 2022
Event Location: London, UK
Price: TBC (by invite only)
Website and invitation requests: CXTH 2022
Europe’s top “invitation-only” event for CX leaders in the travel and hospitality industry will take place this year at the Hilton Syon Park in London. CXTH22 will have an all-star speaker panel from all the major household travel brands and promises to be a five-star event packed with valuable insights, knowledge exchange, and networking opportunities.
B2B Summit APAC 2022
Date: Sept 20 – 21, 2022
Event Location: Singapore & Online
Price: 1,600 – 3,300 USD
Website and tickets: B2B Summit APAC 2022
Align. Advance. Accelerate. This lovely little piece of alliteration is the mantra for Forrester’s Asia-Pacific version of their highly successful B2B Summits. For those B2B marketing leaders who can’t make the trip to Singapore at the end of September, do not fret, this is a hybrid event, so those who prefer a digital experience can still get involved.
CX1 WORLD 2022 – Shift to Action! (Free)
Date: Oct 12 -13, 2022
Event Location: Online
Price: Free
Website and tickets: CX1 WORLD 2022 (limited ticket availability)
The free tickets are going fast for Europe’s most popular CX conference, which is back for its fourth year and promises to be the most action-packed CX1 WORLD yet. The highlight of the year for customer experience trailblazers, expect to see many familiar faces within the CX community with an amazing program filled with main stage keynotes, masterclasses, roundtables and networking opportunities.
Customer Service & Experience 2022
Date: Oct 18 – 19, 2022
Event Location: NYC
Price: 1,799 – 2,499 USD
Website and tickets: CSX2022
Reuters is bringing back its customer-centric event to the big apple! CSX is North America’s premier gathering of customer care and customer experience leaders from the world’s biggest brands. All coming together with one goal in mind – to deliver the insights you need to give you the competitive edge. A stone’s throw away from the Brooklyn Bridge, CSX is the place to be in 2022.
CX Live Show UK 2022
Date: Nov 8 – 9, 2022
Event Location: Birmingham, UK
Price: Contact event for details
Website and contact: CX Live Show UK 2022
Birmingham has gifted the world great exports, like Ozzy Osbourne, Duran Duran, Cadbury’s chocolate, and Simon Cowell (well, 3 out of 4 ain’t bad). The UK’s second biggest city is also home to this year’s Customer Experience Live Show, one of the leading digital CX strategy events in the UK. The theme for this year’s conference is “out-of-the-box CX.”
CSRevolution 2022
Date: Nov 8 – 9, 2022
Event Location: Cleveland, USA
Price: 1,200 USD
Website and tickets: CSRevolution 2022
CSRev rocks! Cleveland, the home of the Rock and Roll Hall of Fame, hosts this year’s Customer Service Revolution event. From top to bottom the event boasts an impressive lineup of speakers and sessions, all geared toward sparking creativity and innovation in CS, and being part of a like-minded community with a greater focus – revolutionizing customer service and experience strategies for the future.
CX Asia Week 2022
Date: Nov 21 – 24, 2022
Event Location: Singapore
Price: 2,000 USD
Website and tickets: CX Asia Week 2022
CX Asia Week returns to the Sands Expo and Convention Center in Singapore for its 10th annual conference. The event will bring together the region’s customer experience leaders to debate new, innovative, and transformative strategies. Asia’s leading CX conference will host over 60 speakers, 40 sessions, and a dozen award categories, all in one memorable event.
CX1 Mobility 2022
Date: Nov 23, 2022
Event Location: Online
Price: Free
Website and tickets: CX1 Mobility 2022
The only customer experience event that talks about the automotive and mobility industry returns for its second year in a row. Join CX1 Mobility for a day of insights and discussion about how to put customer experience first in today’s mobile world. You’ll hear from speakers at the forefront of this transformation, including Park One, Ipsos and German Autolabs – they’re all here for the ride!
CX UK Exchange 2022
Date: Dec 6 – 7, 2022
Event Location: London
Price: TBC (by invite only)
Website and invitation requests: CX UK Exchange 2022
The “Exchange Format” of this UK-based CX event prides itself on relevancy, so only senior executives responsible for customer-facing strategies and solutions are invited to attend this exclusive conference. Expect strategic sessions, one-to-one meetings with like-minded professionals, and an itinerary customized to your current business needs.
Event Recommendations
- Free CX Event:
CX1 Mobility 2022 - VOC Event
Monetize! 2022 - Industry-Specific Event
CX1 Mobility 2022 (Automotive & Mobility) - European Event
CX1 WORLD – SHIFT TO ACTION - North American Event
CSRevolution 2022 - APAC Event
B2B Summit APAC 2022 - Customer Service Event
CSX2022 - Hybrid Event
B2B Summit APAC 2022 - Virtual Event
CX1 WORLD – SHIFT TO ACTION
