Salesforce + zenloop

Boost Customer Retention via Salesforce Login and zenloop

Salesforce is Customer Relationship Management (CRM) software that ensures a holistic view of the customer base across all business units. After the Salesforce Login, the zenloop App is accessible via API. This provides the opportunity to enrich the Salesforce customer database with NPS data, send personalized messages and implement automatic triggers for customer actions.



First-Class Customer Service for Direct Customer Interactions

The zenloop integration for Salesforce adds NPS feedback data to the customer directory. As a result, the customer support can address customers systematically and initiate win-back measures. In addition, satisfied customers can be bound more closely to the company.

All Customer Data in One Place

Salesforce provides a holistic view on the customer base and integrates insights from all business units. Customer feedback, along each customer journey touchpoint, provides insight into customer interaction actions. Therefore, the entire customer experience is mapped and customers are not lost at any point of the customer journey.



Personalized Shopping Experience with Artificial Intelligence (AI)

Personalized communication demonstrates your appreciation for your customers. The AIs from zenloop and Salesforce combined provide a 360 degree picture of customers and their needs. Increase your profits with personalized and relevant offers that match the current interest of each customer and offer a first-class shopping experience.

Help Center Articles

Quick Guide: Setting up zenloop Alerts in Salesforce
How to forward data to your Salesforce account
2 min read /
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Quick Guide: Connect/disconnect Salesforce and zenloop
A step by step connection guide
3 min read /
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Quick Guide: Create an API setup for zenloop
How to set up the Application Programming Interface of zenloop
1 min read /
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