First-Class Customer Service for Direct Customer Interactions
The zenloop integration for Salesforce adds NPS feedback data to the customer directory. As a result, the customer support can address customers systematically and initiate win-back measures. In addition, satisfied customers can be bound more closely to the company.
All Customer Data in One Place
Salesforce provides a holistic view on the customer base and integrates insights from all business units. Customer feedback, along each customer journey touchpoint, provides insight into customer interaction actions. Therefore, the entire customer experience is mapped and customers are not lost at any point of the customer journey.
Personalized Shopping Experience with Artificial Intelligence (AI)
Personalized communication demonstrates your appreciation for your customers. The AIs from zenloop and Salesforce combined provide a 360 degree picture of customers and their needs. Increase your profits with personalized and relevant offers that match the current interest of each customer and offer a first-class shopping experience.