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"Make the Customer Happy." In the latest episode of the W&V podcast, Paul Schwarzenholz explains how this goal can be achieved and how software can help in the process.
"The Market for Customer Feedback Is Just Emerging" The start-up zenloop offers software that companies can use to analyze customer satisfaction. zenloop co-founder Paul Schwarzenholz talks about response rates and whether he would recommend WirtschaftsWoche.
"Customer Experts on Course for Expansion" The Berlin-based start-up helps companies collect and evaluate valuable customer feedback. The covid-19 crisis is hardly slowing down growth.
"A Startup Exit Is Not a Highlight for Me." After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the startup scene.
Paul Schwarzenholz: "Those who do not understand their customers cannot win." (in German)
How German Companies Use Customer Satisfaction Measures (in German)
How and Why Software Makes Life Easier and Customers Happier (in German)
Co-Founder and CTO Lukasz Lazewski as a Guest on the "Digitale Leute" Podcast (in German)
Paul Schwarzenholz: "The market for customer feedback is just emerging" (in German)
zenloop: The Customer Experts Are on Course for Expansion (in German)
zenloop's Customer Success Lead Judith Oberdorf Gives Insight Into Her Everyday Work (in German)
Customer Retention: What B2C Online Merchants Can Learn from B2B Businesses (in German)
Customer Feedback: zenloop's New Mobile App Improves Customer Experience Management (in German)
Paul Schwarzenholz talks about zenloop, Flaconi and how he found his way into the startup scene (in German)
zenloop: Flaconi Founders Are now Analyzing Customer Feedback (in German)
Feedback Software: Millions of Funding for zenloop Founders (in German)
zenloop Raises $6M Investment to Tackle Customer Experience Market Across Europe