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Find out how zenloop can help you automate your Customer Experience.

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SUPPORT
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

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Retail Companies Benefit from CX Automation.

zenloop enables you to perfect your customer relationships.
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Customer Intelligence
zenloop NPS survey in different formats

Customer Intelligence

Obtain customer feedback at key touchpoints along the entire customer journey with the best technology.

Feedback collection along the customer journey / selection of CX metrics and survey technologies / enrichment with customer data

Continuous Innovation
Graphs and analytic functions in the zenloop platform

Continuous Innovation

Analyze causes of customer churn, identify areas for improvement, and monitor trends.

Text and sentiment analysis / Identification of churn and loyalty drivers / CX monitoring over time

Customer Centricity
zenloop dashboard and live feed

Customer Centricity

Live customer centricity company-wide and provide real-time customer feedback across departments and teams.

Mobile app / customizable live dashboards and email reports / integrations to collaboration tools

Retain at Scale
Customer Service tickets and automated alert setup

Retain at Scale

Gain insights into customer feedback, use them, and win back customers in an automated and personalized way.

ESP and support tool integrations / automated detractor routing / personalized targeting

Brand Advocacy
Customer reviews on review portals

Brand Advocacy

Leverage the potential of loyal customers for free referrals and improving your online reputation.

Identification and monitoring of brand advocates / auto-routing of ambassadors to rating portals

zenloop NPS survey in different formats Graphs and analytic functions in the zenloop platform zenloop dashboard and live feed Customer Service tickets and automated alert setup Customer reviews on review portals

Benefits for Retailers at a Glance

Competitive Advantage
Gain a competitive advantage by delivering an outstanding customer experience and become a love brand.
Customer Insights
Truly understand your customers by getting actionable feedback at all relevant touchpoints.
Personalization
Address the concerns of your customers highly targeted and individually in no-time.
Word of Mouth
Turn satisfied customers into advocates for your brand and let them promote you.
Intuitive User Interface
The intuitive UI enables easy usage and can be customized depending on access rights.
Data Hosting in the EU
We have the highest security standards. With us, your data is protected and in good hands.

These Companies Trust in zenloop

Our Customer Success Stories

Jakob Keller Jakob Keller

Closing Feedback Loops

"The only NPS platform that collects concrete feedback, performs driver analysis, and closes the feedback loop."

Jakob Keller / Keller Group

Chief Executive Officer

Jens Griebler Jens Griebler

Automated Anayses

"zenloop saves us time-consuming manual analyses. Thanks to the smart labels, we evaluate qualitative feedback from our customers in just a few minutes."

Jens Griebler / Deichmann

Head of CRM

Security Meets Functionality. Here Is How zenloop Fits into Your Company

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Retailers Benefit from Using zenloop
Individually measure customer experiences at all touchpoints along the entire customer journey.
Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.
Bring real-time customer feedback into your organization and build a customer-centric culture.
Recognize dissatisfied, churning customers and win them back in an automated, personalized way.
Leverage the potential of loyal customers for free referrals and improving your online reputation.

Thank you for Your Interest!

Our CX experts will get in touch with you shortly.

Perfect Your Customer Relationships with Our Action-Driven CX Automation Platform

Want to know how zenloop can help you create world-class customer experiences and strengthen your customer loyalty? Talk to one of our experts or learn more about our five platform modules:

Customer Intelligence / Continuous Innovation / Customer Centricity / Retain at Scale / Brand Advocacy

Request a demo now
Paul Schwarzenholz

Free consultation:
+49 30 3080 8000

Paul Schwarzenholz / 

Founder & Co-CEO

Top Scores for zenloop

Trustpilot reviews
4.3 / 5
Capterra reviews
4.9 / 5
GetApp reviews
4.9 / 5
FinancesOnline
4.0 / 5
Google reviews
5 / 5
G2 Crowd reviews
4.8 / 5

zenloop can help your business, too

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