Get to Know Us

Find out more about what we do and what defines zenloop as a company.

What We Do

We are the leading integrated experience management platform. With our Software-as-a-Service solution, companies from multiple different industries are able to collect, cluster and analyze customer feedback they receive through various channels along their customer journeys. After analyzing the feedback, our platform automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers and pitfalls along their customer journeys, turn happy customers into brand advocates and minimize losses in revenue generated by customer churn.

Why We Do It

Our ultimate goal is to enable every company in the world to have their customers at the heart of their actions. By always striving for excellence in tech and being bold thought leaders in our field, we aim to empower companies globally to successfully transform the voice of the customer into prosperous long-term relationships.

zenloop in Numbers

Numbers do not tell the whole story. But they can for sure give interesting insights.
different countries where our team members come from
survey impressions our platform gathered so far
countries where we received feedback from
different countries where our team members work from remotely
different industries we support our customers in
ambition to grow

Our Core Values


Where others see problems, we see challenges. We face obstacles with a smile and have fun overcoming them collectively.


We are eager and impatient to deliver tangible results. Our philosophy: 80 percent now is better than 100 percent never.


We do not want to follow benchmarks, we aim to be the benchmark. It is in our DNA to always strive for excellence.

Grow Together

We believe the whole can be more than the sum of its parts. That is why we seek to grow together – as a team and with our customers.

Working at zenloop

We strongly believe that joint growth is what drives us - as a team as well as with our customers.

Striving for Diversity

At zenloop, we welcome everyone, regardless of nationality, religion, gender, sexual orientation, disabilities or age. We are committed to hiring diverse talent for jobs at all levels.
Female Male Diverse
Female Male Diverse
Female Male Diverse
Female Male Diverse

We Care About the Future

There is only one planet Earth and no planet B

We believe that climate change is one of the biggest, if not the biggest problem our generation has to face. Not tomorrow, but today. For that reason, we support act now!, an initiative by Leaders for Climate Action e. V., and are a climate-neutral company as of 2019.

Our commitment includes the measurement of our energy consumption, and calculation of our carbon footprint as well as concrete measures to reduce our use of energy and to compensate for our CO2 emissions. To do the latter, we support a forest conservation program in Tambopata, Peru.

Market-Leading Companies Trust Us

We enable companies to stay close to their customers. That is why leading brands work with us.

Putting Quality First

We aim to deliver a top-tier product. That is why our experience management platform achieves excellent ratings on all platforms.

Artificial Intelligence Excellence Award

We are always striving for excellence in tech.

The zenloop sentiment analysis makes it possible for companies to identify opinions, pain points and moods of customers in written comments automatically. To be able to do so, our platform leverages state of the art artificial intelligence technology. Our efforts were recognized when we were awarded the Artificial Intelligence Excellence Award 2020 by the Business Intelligence Group.

Category Leader for Customer Experience Software

Putting customers' needs first

Enabling our customers to deliver a first-grade experience to their customers first and foremost means to continuously aim for a state of the art product. For that reason, we are excited to have been selected as a category leader for customer experience software by the GetApp community.


GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

Want to Get in Touch?

You feel we didn’t answer all of your questions? Feel free to contact us – we are looking forward to hearing from you!