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Get to Know Us

Find out more about what we do and what defines zenloop as a company.

What We Do

We are the leading integrated experience management platform. With our Software-as-a-Service solution, companies from multiple different industries are able to collect, cluster and analyze customer feedback they receive through various channels along their customer journeys. After analyzing the feedback, our platform automatically derives tailored and individualized measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers and pitfalls along their customer journeys, turn happy customers into brand advocates and minimize losses in revenue generated by customer churn.

Why We Do It

Our ultimate goal is to enable every company in the world to have their customers at the heart of their actions. By always striving for excellence in tech and being bold thought leaders in our field, we aim to empower companies globally to successfully transform the voice of the customer into prosperous long-term relationships.
Learn more about our product

… But Experience It for Yourself

Sharing our knowledge with the start-up and experience management community is part of our mission statement.
Gründerszene Podcast
After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the start-up scene.
Listen to podcast
Business Punk Podcast
“How to Hack”: For Business Punk, our co-founder and managing director Paul Schwarzenholz gives insight into his career path and his approach to self development in a professional context.
Listen to podcast
ChefTreff Podcast
In this podcast, our founders Björn and Paul discuss the success story of their previous venture Flaconi and what potential can still be tapped in e-commerce for beauty products.
Listen to podcast
Crossengage Podcast
For our friends at CrossEngage.io, our co-founder Paul Schwarzenholz gives insight into why the topic of customer loyalty is becoming increasingly important in a digitized world.
Listen to podcast
DMEXCO Masterclass
At DMEXCO 2019, our co-founder Björn held a masterclass on how companies can strengthen customer loyalty using the Net Promoter System®.
Watch video
OMR Masterclass
At OMR 2019, our founders Björn and Paul gave insight into how to leverage the Net Promoter System® by introducing a case study with our customer kartenmacherei.
Watch video

zenloop in Numbers

Numbers do not tell the whole story. But they can for sure give interesting insights.
+10
different countries where our team members come from
+700.000.000
survey impressions our platform gathered so far
149
countries where we received feedback from
4
different countries where our team members work from remotely
15
different industries we support our customers in
Unlimited
ambition to grow

Our Core Values

Positive

Where others see problems, we see challenges. We face obstacles with a smile and have fun overcoming them collectively.

Fast

We are eager and impatient to deliver tangible results. Our philosophy: 80 percent now is better than 100 percent never.

Excellence

We do not want to follow benchmarks, we aim to be the benchmark. It is in our DNA to always strive for excellence.

Grow Together

We believe the whole can be more than the sum of its parts. That is why we seek to grow together – as a team and with our customers.

Working at zenloop

We strongly believe that joint growth is what drives us - as a team as well as with our customers.

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Striving for Diversity

At zenloop, we welcome everyone, regardless of nationality, religion, gender, sexual orientation, disabilities or age. We are committed to hiring diverse talent for jobs at all levels.
Female Male Diverse
Female Male Diverse
Female Male Diverse
Female Male Diverse

2020

Female
Male
Diverse

2019

Female
Male
Diverse

2018

Female
Male
Diverse

2017

Female
Male
Diverse
2020
2019
2018
2017

We Care About the Future

There is only one planet Earth and no planet B

We believe that climate change is one of the biggest, if not the biggest problem our generation has to face. Not tomorrow, but today. For that reason, we support act now!, an initiative by Leaders for Climate Action e. V., and are a climate-neutral company as of 2019.

Our commitment includes the measurement of our energy consumption, and calculation of our carbon footprint as well as concrete measures to reduce our use of energy and to compensate for our CO2 emissions. To do the latter, we support a forest conservation program in Tambopata, Peru.

Market-Leading Companies Trust Us

We enable companies to stay close to their customers. That is why leading brands work with us.
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Putting Quality First

We aim to deliver a top-tier product. That is why our experience management platform achieves excellent ratings on all platforms.
4 / 5
5 / 5
4,9 / 5
4 / 5
4,9 / 5
5 / 5

Artificial Intelligence Excellence Award

We are always striving for excellence in tech.

The zenloop sentiment analysis makes it possible for companies to identify opinions, pain points and moods of customers in written comments automatically. To be able to do so, our platform leverages state of the art artificial intelligence technology. Our efforts were recognized when we were awarded the Artificial Intelligence Excellence Award 2020 by the Business Intelligence Group.

Category Leader for Customer Experience Software

Putting customers' needs first

Enabling our customers to deliver a first-grade experience to their customers first and foremost means to continuously aim for a state of the art product. For that reason, we are excited to have been selected as a category leader for customer experience software by the GetApp community.

 

GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

Looking for More Info?

Career

Learn more about your career opportunities at zenloop.

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CX Community

Discover how we build the world’s largest CX ecosystem.

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Newsroom

Find out more about what the media say about us.

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Want to Get in Touch?

You feel we didn’t answer all of your questions? Feel free to contact us – we are looking forward to hearing from you!

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CX1 Webinar: Exclusive Insights Into the CX-Management of German Companies!

Regularly we present
knowledge around Customer Experience.
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