The Ultimate NPS® Cheat Sheet

All questions answered: What is the NPS, how do you calculate it, and what do you do with the data?


    The white paper is now available for you.



    What’s Inside?

    In this short guide, we will explain all the basics you need to know and be aware of to get started with the Net Promoter System:

    • What is the Net Promoter Score
    • What are Promoters, Passives, and Detractors?
    • How do you calculate the Net Promoter Score?
    • How do you successfully make use of NPS data?
    • How should you interact with the different customer groups?
    • What actions can you implement based on the NPS data?

    “The Net Promoter Score: The one number you need to grow.”

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