The Ultimate NPS® Cheat Sheet

All questions answered: What is the NPS, how do you calculate it, and what do you do with the data?






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    What’s Inside?

    In this short guide, we will explain all the basics you need to know and be aware of to get started with the Net Promoter System:

    • What is the Net Promoter Score
    • What are Promoters, Passives, and Detractors?
    • How do you calculate the et Promoter Score?
    • How do you successfully make use of NPS data?
    • How should you interact with the different customer groups?
    • What actions can you implement based on the NPS data?

    “The Net Promoter Score: The one number you need to grow.”

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