The Ultimate NPS® Cheat Sheet
All questions answered: What is the NPS, how do you calculate it, and what do you do with the data?
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In this short guide, we will explain all the basics you need to know and be aware of to get started with the Net Promoter System:
- What is the Net Promoter Score
- What are Promoters, Passives, and Detractors?
- How do you calculate the Net Promoter Score?
- How do you successfully make use of NPS data?
- How should you interact with the different customer groups?
- What actions can you implement based on the NPS data?