We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

Join now for free

Continuous Innovation with zenloop

Analyze causes of customer churn and identify areas for improvement.
  • Desktop view of the top labels in the zenloop platform analytics section
  • Desktop view of the zenloop listen dashboard
  • Desktop view of the zenloop analytics dashboard
  • View of the top labels in the zenloop mobile app
  • Mobile app of incoming answers in the zenloop platform
  • Mobile app view of the zenloop analytics dashboard

Learn More About zenloop

Let us guide you through our platform and learn about all the benefits.

Continuous Innovation Features at a Glance

Automated Text and Sentiment Analysis
Automated text analysis of customer comments, identifying themes and associated sentiment.
Identification of Churn and Loyalty Drivers
Identification of topics within comments that affect customer satisfaction positively or negatively.
Customer Experience Monitoring over Time
Monitoring and analysis of the customer experience over any length of time within the platform.

Our Customer Success Stories

Jens Griebler Jens Griebler

Automated Analyses

"zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes."

Jens Griebler / Deichmann

Head of CRM

Dagmar Reichenbächer Dagmar Reichenbächer

Improve Service Quality

"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality."

Dagmar Reichenbächer / Lichtblick

Head of Customer Management

Security Meets Functionality. Here Is How zenloop Fits into Your Company

Industry Leaders Benefit from Using zenloop
Individually measure customer experiences at all touchpoints along the entire customer journey.
Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.
Bring real-time customer feedback into your organization and build a customer-centric culture.
Recognize dissatisfied, churning customers and win them back in an automated, personalized way.
Leverage the potential of loyal customers for free referrals and improving your online reputation.

Thank you for Your Interest!

Our CX experts will get in touch with you shortly.

Perfect Your Customer Relationships with Our Action-Driven CX Automation Platform

Do you want to know how zenloop can help you gain insights into your customers' experience and uncover areas for improvement? Talk to one of our CX experts and learn more.

Request a demo now
Paul Schwarzenholz

Free consultation:
+49 30 3080 8000

Paul Schwarzenholz / 

Founder & Co-CEO

Top Scores for zenloop

Trustpilot reviews
4.3 / 5
Capterra reviews
4.9 / 5
GetApp reviews
4.9 / 5
4.0 / 5
Google reviews
5 / 5
G2 Crowd reviews
4.8 / 5

Identify Churn and Loyalty Drivers

Demo module