Scale It Up!

Customer Service that Grows with Customers’ Needs!

Zendesk and tonies discuss the importance and ease of managing customer inquiries through software channels at CX1 Retail 2022.

Watch the Recording Now

It’s hard to imagine a German children’s room without a Toniebox. What has started as a small idea has evolved into a successful international operating business. Customers requirements and requests for a wide variety of topics and languages are steadily increasing. More efficient and scalable technical service solutions are required and need constant adjustment.

Find out how tonies® and Zendesk are working together to respond to this increasing customer demand.

What to Expect

  • How Zendesk facilitated customer care at tonies
  • Which improvements tonies has planned in cooperation with Zendesk for the future
  • From which background tonies and Zendesk are coming from and where they are now

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The Speakers

Kateryna Stadnychenko

Solution Consultant

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Eva Fey

Director Customer Care

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