Measuring Customer Satisfaction – but How?
We will provide you with an overview of the top three metrics used to determine your customer satisfaction and how to implement them successfully.
What’s Inside?
Customer Experience (CX) has proved itself to give a competitive advantage to stay in a market long-term and to meet the pace of this dynamic. Going into detail on the Net Promoter Score, CSAT and CES, you will learn:
- Everything you need to know about measuring customer satisfaction with these metrics
- What makes up a great customer experience
- How the metrics are realated to the customer experience
- How to leverage the use of the metrics to improve your customers’ experience
“The customer is not always right. But if you do not listen to your customers, your product will not turn into anything either.”
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Understanding CX Metrics with zenloop
