As we wrap up a very productive year, we’re excited to share everything zenloop has achieved in 2024 and what we have in store for 2025.
In November 2023, Lisa Rentrop and Ali Shaheen took over the leadership of zenloop with full force. Their focus has been to evolve zenloop into a more powerful, AI-enabled & customer-centric CXM platform. This leadership shift marks a year of accomplishments, innovation, and a clear growth path forward.
2024 in Review: Laying the Groundwork for 2.0
This year, zenloop prioritized innovation, building a foundation for zenloop 2.0, our next-generation platform that leverages the latest in AI-driven technology to enhance the customer experience. Here’s a look at some key milestones:
Roadmap Progress and Key Releases
Our 2024 roadmap focused on addressing customer needs, removing known limitations and enhancing CX capabilities along our pillars Listen, Understand and Act. From launching zenSurveys for customizable surveys to introducing AI-powered dictionaries, we’ve designed tools that bring actionable insights closer than ever before.
Customer obsession through Management Meetings and Strategic Planning
Our management team took a hands-on approach this year, meeting with clients one-on-one to gain a deep understanding of their needs and to introduce the upcoming zenloop 2.0.
In addition, our Customer Success team maintained regular check-ins with clients, ensuring a smooth onboarding process and gathering valuable feedback that has helped shape zenloop 2.0. These collaborative sessions allowed us to align closely with our customers, continuously refine our strategies, and prioritize the enhancements that matter most to them.
Customer Webinars and Feedback Initiatives
We’ve continued to engage directly with our customers through webinars, sharing best practices, listening to feedback, and strengthening our customer success stories. This dialogue fuels our ongoing commitment to improving the platform and helping businesses turn customers into loyal fans.
What’s Next in 2025: Expanding zenloop 2.0
As we look forward to 2025, our vision remains to make zenloop a leader in CX Management. Here’s a sneak peek at some of the exciting developments we’re working on:
zenloop 2.0 Completion and Transition
After eight years of developing zenloop 1.0, we’re excited to be one year into building zenloop 2.0, with a goal to complete it in 2025. This ambitious timeline reflects our commitment to accelerating innovation. By the end of 2025, zenloop 2.0 will bring you advanced, feature-rich dashboards, seamless integration with major platforms, and unmatched survey flexibility powered by AI. The new version is designed to be more powerful and user-friendly than ever, setting a new standard in customer experience management
New Channels and Hyper-Personalization
2025 will see the addition of channels like voice, SMS, WhatsApp, and Messenger – across different business lines and different customer journeys – allowing businesses to meet customers wherever they are. With AI-powered hyper-personalization, from onboarding to feedback analysis, zenloop will deliver unique insights – in a completely revamped interface!
The Launch of zenScore
We started developing zenScore in 2024, and it’s nearly ready for launch. Similar to well-known metrics like the Trustpilot score or Google ratings, zenScore will provide a visible, trusted measure of customer satisfaction. By displaying this score, brands can enhance brand credibility, improve SEO, and demonstrate their commitment to customer experience—turning CX into a measurable advantage that builds trust and transparency with customers.
Always: Customer-First
At zenloop, we’ve made it our mission to keep customers at the heart of our innovation. This means listening, adapting, and constantly improving based on feedback. Your insights help shape zenloop 2.0, and we invite you to join us on this journey, ensuring we deliver on our promise of a world-class CX solution that truly understands and supports your needs.
A big Thank You to our Customers
Thank you for being part of our story. As we celebrate a successful 2024 and look toward an even brighter 2025, we’re excited to keep building a platform that empowers you to transform customer insights into lasting relationships. Stay tuned for even more updates — we can’t wait to show you what’s next!
Tags: People & Culture
