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Detailed Information Regarding Customer Experience, Customer Retention, and More

CX Action Heroes: An Interview with Ian Golding
The author of ‘Customer what?’ talks about the important...

Self-Service Is the Future of Customer Experience
The value of customer self-service has been brought into the...

Introducing CX Action Management
What Might Also Be Blocking You From Transforming Customer Feedback Into Actions

CX Action Management Study: Main Customer Experience Challenges Revealed
What Might Also Be Blocking You From Transforming Customer Feedback Into Actions

Customer Retention: Why It’s Crucial To Only Businesses In The First Five Years
Growth-oriented businesses are usually driven by sales. Various...

CX Action Management Study: 10 Key Highlights and Results
Improve Google Ratings and Brand Perception significantly

How to Quickly Improve Online Reviews, Ratings, and Reputation
As alluring as your company’s marketing efforts may be, you...

5 Undeniable Benefits of Customer Service Automation
How automating aspects of your customer service process can improve...