Blog

Detailed Information Regarding Customer Experience, Customer Retention, and More

People & Culture
Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

As we wrap up a very productive year, we’re excited to share everything zenloop has achieved in 2024 and what we have in store for 2025.

Hellen Weber
1 min. read
touchpoint analysis
Customer Experience
Touchpoint Analysis: How Can You Improve Customer Contact?

Today, thanks to digitalization, there are many ways for a customer to make cont...

Susan Pfundt
1 min. read
Introducing Lisa Rentrop: zenloop’s New CEO

We’re thrilled to introduce Lisa Rentrop as the new CEO of zenloop, kicking off an exciting new chapter for us.

Hellen Weber
1 min. read
ian golding
CX Action Heroes: An Interview with Ian Golding

The author of ‘Customer what?’ talks about the important...

article-page-author-shaun
Shaun Kemp
1 min. read
self-service
Self-Service Is the Future of Customer Experience

The value of customer self-service has been brought into the...

Roman Shyvdun
1 min. read
rocket with chart taking action
Introducing CX Action Management

What Might Also Be Blocking You From Transforming Customer Feedback Into Actions

article-page-author-shaun
Shaun Kemp
7 min. read
CX Action Management Study: Main Customer Experience Challenges Revealed

What Might Also Be Blocking You From Transforming Customer Feedback Into Actions

article-page-author-shaun
Shaun Kemp
5 min. read
Customer Retention: Why It's Crucial To Only Businesses In The First Five Years
Customer Retention: Why It’s Crucial To Only Businesses In The First Five Years

Growth-oriented businesses are usually driven by sales. Various...

Jessica Day
Jessica Day
1 min. read