How Does the NPS® Work in E-commerce?
This playbook will teach you everything you need to know about how to successfully use the Net Promoter System for your online business.
What’s Inside?
E-Commerce is all about the customer. One of the most common mistakes companies make is to focus solely on customer satisfaction rather than customer retention, because knowledge of customer satisfaction says little about future behavior. However, in order to remain in the market long-term and take the crucial right steps when changing elements of the business, a company must be able to make forecasts about the future behavior of its customers. This free playbook will provide you with:
- All important calculations and interpretations of the NPS
- Why the NPS is important in ecommerce
- The successful application of the NPS in e-commerce
“Different teams and executives can have heated debates about your product… So, who’s right? The NPS is because it is the voice of the customer.”
More White Papers
Closing the Loop – An NPS Guide
In the white paper “Closing the Loop”, we show what is important for a successful closing the loop process.
A Guide to the 3 Most Important CX Metrics
In the white paper “A Guide to the Three Most Important CX Metrics”, we discuss NPS®, CSAT, and CES.
Success Factors in E-Commerce
In “Success Factors in E-Commerce”, we explain how to achieve higher sales with retention management.
NPS in e-commerce with zenloop
