Retail Companies Benefit from CX Automation.

zenloop enables you to perfect your customer relationships.

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These Companies Trust in zenloop

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Our Action-Driven Platform Modules


Collect Customer Insights

Gather customer insights at every interaction with your brand – especially the most decisive moments.

Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.


Focus on Opportunities

Understand your next steps in order to translate customer insights into meaningful initiatives.

Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.


Interact, Retain & Win Back

Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.


Innovate & Drive Change

Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.


Delight & Close the Loop

Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.


Our Customer Success Stories

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Closing Feedback Loops

“The only NPS platform that collects concrete feedback, performs driver analysis, and closes the feedback loop.”
Jakob Keller / Keller Group
Chief Executive Officer

Automated Anayses

“zenloop saves us time-consuming manual analyses. Thanks to the smart labels, we evaluate qualitative feedback from our customers in just a few minutes.”
Jens Griebler / Deichmann
Head of CRM
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Identify Pain Points

“With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.”
Sandra Friedrichs / Thalia
Manager Business Development

Security Meets Functionality. Here Is How zenloop Fits into Your Company

Retailers Benefit from Using zenloop
Individually measure customer experiences at all touchpoints along the entire customer journey.
Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.
Bring real-time customer feedback into your organization and build a customer-centric culture.
Recognize dissatisfied, churning customers and win them back in an automated, personalized way.
Leverage the potential of loyal customers for free referrals and improving your online reputation.

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