Collect, Understand and Act on Customer Feedback. Leverage NPS.

zenloop helps to create easy AI-powered surveys for satisfaction measurement, NPS and beyond. Our CXM platform  delivers actionable insights towards customers as well as in-house.


Explore platform

Collect Customer Insights


Gather customer insights at every interaction with your brand – especially the most decisive moments.

Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.

Find out more

Automatically Analyze & Understand Feedback


Understand your next steps in order to translate customer insights into meaningful initiatives.

Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.


More info here

Interact, Retain & Win Back


Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.

Read more

zenloop Customers in Numbers


Our customer’s NPS in the Retail industry

Our customer’s NPS in the Internet Services

Our customer’s NPS in the Financial Services

Our customer’s NPS in the Energy industry

719 189 602

That’s how much feedback zenloop customers have already received through our platform.

Zenloop 2.0 – AI at the Heart of Everything


“Say goodbye to manual analysis and hello to actionable insights driven by AI.”

Automatically analyze customer feedback, and drive business opportunities without tedious labor.

We empower businesses to leverage customer feedback and take pride in offering an intuitive, easy to use platform – powered by AI.

What our Customers have to Say

thalia logo

Closing Feedback Loops

“With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.”
Sandra Friedrichs / Thalia
Manager Business Development

Identify Pain Points

“With zenloop, we identify our customers’ biggest pain points along their customer journey and can determine effective action measures to be taken.”
Julia Dimmler / Betty Bossi
CRM Lead

Expand Customer-Centricity

“Customer centricity is the key for our company’s success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders.”
Julia Bösch / Outfittery
Chief Executive Officer

Maximize Onsite Conversion

“By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.”
Martin Gödicke / Contorion
Senior Vice President Marketing

Immediately boost ROI of CX initiatives by leveraging NPS insights!


Discover all the benefits of our AI-powered CX Management platform in a call with our experts.