Perfecting Customer Relationships.

With zenloop’s action-driven CX automation platform.

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Learn More About zenloop

Let us guide you through our platform and learn about all the benefits.

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Our Action-Driven Platform Modules

  • Customer Intelligence

    Customer Intelligence

    Obtain customer feedback at key touchpoints points along the customer journey with the best technology.

    Feedback collection along the customer journey / selection of CX metrics and survey technologies / enrichment with customer data

  • Continuous Innovation

    Continuous Innovation

    Analyze causes of customer churn, identify areas for improvement, and monitor trends.

    Text and sentiment analysis / Identification of churn and loyalty drivers / CX monitoring over time

  • Customer Centricity

    Customer Centricity

    Live customer centricity company-wide and provide real-time customer feedback across departments and teams.

    Mobile app / customizable live dashboards and email reports / integrations to collaboration tools

  • Retain at Scale

    Retain at Scale

    Gain insights into customer feedback, use them, and win back customers in an automated and personalized way.

    ESP and support tool integrations / automated detractor routing / personalized targeting

  • Brand Advocacy

    Brand Advocacy

    Leverage the potential of loyal customers for free referrals and improving your online reputation.

    Identification and monitoring of brand advocates / auto-routing of ambassadors to rating portals

  • Our Know-how at a Glance

    The ROI of Customer Experience Management
    Learn how NPS®-based Customer Experience Management can be linked to financial metrics and calculate Return on Investment (ROI).
    8 min read /
    Download now >
    What is NPS®?
    We explain how the NPS determines the probability of customers recommending a company and how the results can be used effectively.
    10 min read /
    Continue reading >
    KELLER Group Uses NPS® for a Targeted Customer Approach
    Find out how KELLER Group uses the NPS to effectively address (dis-)satisfied customers, increasing the AOV and shopping cart size.
    7 min read /
    Continue reading >
    See all resources
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    Personalized & Automated Customer Retention


    Our customer’s NPS in the Retail industry

    Our customer’s NPS in the Internet Services

    Our customer’s NPS in the Financial Services

    Our customer’s NPS in the Energy industry

    719 189 602

    That’s how much feedback zenloop customers have already received through our platform.

    Our Customer Success Stories

    thalia logo

    Closing Feedback Loops

    “With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.”
    Sandra Friedrichs / Thalia
    Manager Business Development

    Identify Pain Points

    “With zenloop, we identify our customers’ biggest pain points along their customer journey and can determine effective action measures to be taken.”
    Julia Dimmler / Betty Bossi
    CRM Lead

    Expand Customer-Centricity

    “Customer centricity is the key for our company’s success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders.”
    Julia Bösch / Outfittery
    Chief Executive Officer

    Maximize Onsite Conversion

    “By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.”
    Martin Gödicke / Contorion
    Senior Vice President Marketing

    zenloop can help your business, too

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