Turn Customer Insights Into Action.
Customer Experience and Action Management Platform.
Empowering Your CX Team to Make a Difference
Immediately boost ROI of CX initiatives and truly impact your business performance.
CX Action Management Platform –
Your Success Guaranteed in Five Simple Steps
Collect Customer Insights
Collect Customer Insights
Gather customer insights at every interaction with your brand – especially the most decisive moments.
Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.
Focus on Opportunities
Focus on Opportunities
Understand your next steps in order to translate customer insights into meaningful initiatives.
Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.
Interact, Retain & Win Back
Interact, Retain & Win Back
Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.
React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.
Innovate & Drive Change
Innovate & Drive Change
Involve the right stakeholders and immediately develop programs to improve processes, products, or services.
Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.
Delight & Close the Loop
Delight & Close the Loop
Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.
Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.
Helpful Resources
Customer Journey Mapping Guide
A Guide to the Most Important CX Metrics
The ROI of Customer Experience Management
Personalized & Automated Customer Retention
Our customer’s NPS in the Retail industry
Our customer’s NPS in the Internet Services
Our customer’s NPS in the Financial Services
Our customer’s NPS in the Energy industry
719 189 602
That’s how much feedback zenloop customers have already received through our platform.
Our Customer Success Stories
Closing Feedback Loops
Sandra Friedrichs / Thalia
Identify Pain Points
Julia Dimmler / Betty Bossi
Expand Customer-Centricity
Julia Bösch / Outfittery
