Turn Customer Insights Into Action.

Customer Experience and Action Management Platform.

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Empowering Your CX Team to Make a Difference

Immediately boost ROI of CX initiatives and truly impact your business performance.

Platform Overview

CX Action Management Platform –
Your Success Guaranteed in Five Simple Steps

  • Collect Customer Insights

    Collect Customer Insights

    Gather customer insights at every interaction with your brand – especially the most decisive moments.

    Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.

  • Focus on Opportunities

    Focus on Opportunities

    Understand your next steps in order to translate customer insights into meaningful initiatives.

    Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.

  • Interact, Retain & Win Back

    Interact, Retain & Win Back

    Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

    React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.

  • Innovate & Drive Change

    Innovate & Drive Change

    Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

    Ensure ownership and accountability, initiate impactful projects with key recommendations and strategic support, and monitor the effects of innovation management.

  • Delight & Close the Loop

    Delight & Close the Loop

    Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

    Ensure your customers know their voices are heard, incentivize future feedback, show that you care, and share success metrics internally.

  • Helpful Resources

    Customer Journey Mapping Guide
    Creating a customer journey map will help you understand at what points to contact your customers and when to ask for feedback.
    8 min read /
    Download Now >
    A Guide to the Most Important CX Metrics
    An overview of the top three metrics used to determine your customer satisfaction and how to implement them successfully.
    10 min read /
    Download Now > >
    The ROI of Customer Experience Management
    Learn how Customer Experience Management can be linked to financial metrics and calculate Return on Investment (ROI).
    8 min read /
    Download Now >
    See More Resources
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    Personalized & Automated Customer Retention

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    Our customer’s NPS in the Retail industry

    Our customer’s NPS in the Internet Services

    Our customer’s NPS in the Financial Services

    Our customer’s NPS in the Energy industry

    719 189 602

    That’s how much feedback zenloop customers have already received through our platform.

    Our Customer Success Stories

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    Closing Feedback Loops

    “With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.”
    Sandra Friedrichs / Thalia
    Manager Business Development
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    Identify Pain Points

    “With zenloop, we identify our customers’ biggest pain points along their customer journey and can determine effective action measures to be taken.”
    Julia Dimmler / Betty Bossi
    CRM Lead
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    Expand Customer-Centricity

    “Customer centricity is the key for our company’s success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders.”
    Julia Bösch / Outfittery
    Chief Executive Officer

    Maximize Onsite Conversion

    “By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.”
    Martin Gödicke / Contorion
    Senior Vice President Marketing

    Customer Experience Management is Broken.


    Shift to Action!