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“Make the Customer Happy.” In the latest episode of the W&V podcast, Paul Schwarzenholz explains how this goal can be achieved and how software can help in the process.
Published on September 25, 2020

“The Market for Customer Feedback Is Just Emerging” The start-up zenloop offers software that companies can use to analyze customer satisfaction. zenloop co-founder Paul Schwarzenholz talks about response rates and whether he would recommend WirtschaftsWoche.

Published on August 11, 2020
“Customer Experts on Course for Expansion” The Berlin-based start-up helps companies collect and evaluate valuable customer feedback. The covid-19 crisis is hardly slowing down growth.
Published on June 16, 2020
“A Startup Exit Is Not a Highlight for Me.” After the Flaconi success story, Paul Schwarzenholz is now building zenloop. For Gründerszene, he talks about his new business and how he found his way into the startup scene.
Published on March 10, 2020

About zenloop

zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it with the help of artificial intelligence and derives tailored measures to retain satisfied customers and win back churning customers. The Berlin-based startup was founded in 2016 by the former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski.













Featured in

Articles About zenloop

3 Trends Marketers Can’t Afford to Miss in 2021 (in German)
Paul Schwarzenholz: “Those who do not understand their customers cannot win.” (in German)
How zenloop Works: A Look Behind the Scenes (in German)
How German Companies Use Customer Satisfaction Measures (in German)
How and Why Software Makes Life Easier and Customers Happier (in German)
Co-Founder and CTO Lukasz Lazewski as a Guest on the “Digitale Leute” Podcast (in German)

Press Releases

Experience Management Platform zenloop Raises €6.1M
zenloop Raises $6M Investment to Tackle Customer Experience Market Across Europe
The Next Thing of the Flaconi Founders: zenloop Perfects Customer Retention with NPS

Our zenloop Founders

Björn Kolbmüller
Founder & Managing Director
After studying business administration at HHL Leipzig Graduate School of Manageme nt, Björn began his career at Mister Spex before joining Procter & Gamble’s brand team. Together with Paul Schwarzenholz he than founded Flaconi, where he was responsible for marketing, product, and tech and which was successfully sold to Pro7Sat1. He is an active business angel advising young start-ups.
Lukasz Lazewski
Founder & CTO
After finishing studies in computer science at PJATK Warsaw, Lukasz worked for in ternational companies such as AOL or Starting his companies in Ireland in 2007 he was also involved in the foundation of Berlin start-ups like ViewsLabs or before he teamed up with Paul and Björn for zenloop. As the CTO Lukasz is responsible for building and managing the tech stack and development team.
Paul Schwarzenholz
Founder & Managing Director
Together with Björn and Lukasz Paul founded zenloop – the leading customer exp erience platform in the DACH market, after he already has successfully founded Flaconi in 2010 with Björn Kolbmüller and sold it to Pro7Sat1 in 2015. There he was responsible for customer success and operations. Moreover he is an active business angel advising more than 20 european start-ups.


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The zenloop Communications Team

Our press team is happy to answer your requests. Get in touch!

Sascha Kringel

PR & Communications

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