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zenloop is the leading integrated experience management (IXM) platform. The SaaS solution automatically collects customer feedback via various channels along the entire customer journey, analyzes and clusters it, and derives personalized measures as a result in order to retain satisfied customers and win back dissatisfied customers.
The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with more than 60 employees.