Customer Experience at Your Fingertips
Customer Experience always at hand: Strengthen the customer focus in your company and bring the voice of the customer to every employee. The zenloop Pulse mobile app offers all the insights on customer satisfaction on the go – always and everywhere. For example, forward answers directly to your employees and show appreciation for good customer feedback.
All Surveys at Your Fingertips
The dashboard shows all surveys in an arranged order and thus provides a quick overview of the status quo of each contact point with customers. Surveys are sortable by negative or positive feedback so that trends can be identified immediately.
All Trends and Insights at a Glance
The zenloop Pulse Mobile App facilitates the integration of customer feedback into daily business and provides an overview of customer satisfaction. In the Analytics tab, filters give an accurate picture of NPS trend charts, problematic areas and striking labels.
Individual Customer Feedback Directly Accessible
All customer comments are displayed in the Answers tab. The individual comments carry the feelings of the customers into the company, which has a motivating effect and strengthens customer focus. Positive answers can be forwarded to employees to give them credit for their good work.
Blog Highlights on the Net Promoter Score
FAQs about the zenloop Pulse Mobile App
Do I need a zenloop account to use the app?
Yes. You will use the same login data you use for the browser version.
Where can I get the App?
Apple App Store & Google Playstore.
Can I create surveys in the App?
No. Surveys should be created in the browser. You will see the surveys in the Mobile App, once they are created in the Browser.
Can I use all Act options inside the App?
No. Acting is limited to forwarding feedback.