Why customer satisfaction comes first at SNOCKS?
The Advantages of Existing Customer Care
In his keynote Johannes, Founder of Snocks, is walking through the importance of caring for existing customers.
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Caring for customers at Snocks
In his keynote Johannes, Founder of Snocks, is walking through the importance of caring for existing customers, especially in times of increasing prices all over the world. By identifying the main influencing factors of the customer experience, such as shipping and customer service, Johannes derives means to improve customer satisfaction and NPS scores.
What to Expect
- What Snocks is looking for when satisfying the needs of existing customers
- What factors directly influence the customer experience
- Which measures should be prioritized to increase customer satisfaction
Johannes Kliesch is founder of the e-commerce company SNOCKS and senior consultant at the consulting agency Snocksulting. He independently managed the SNOCKS Amazon FBA account and generated up to seven-figure annual sales. In addition, SNOCKS also operates its own lucrative online store. Johannes is an expert for Shopify Conversion Rate Optimization and Performance Marketing channels.