zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

#CXfriends: zenloop organises second Customer Experience Café

January 7th at 10:44am by Susan Levermann

With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely breakfast; exchange experience reports, best practices and new ideas relating to customer retention, and look at the customer journey and the correct application of NPS-systems and NPS-tools.

"Closing the Loop" - How to define a successful NPS Feedback-Loop

October 29th at 11:20am by Susan Levermann

Successful Feedback-Loops - the success of a Net Promoter Score program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is important not just as a number, but what you do with it.

How to use the right Touchpoints to improve your NPS

November 14th at 10:40am by Susan Levermann

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on determining the right point to ask for feedback. How to choose the right Touchpoints and why the choice of Touchpoint is essential is revealed in this article.

Product Updates May 2018

May 14th at 12:05pm by Susan Levermann

With Zapier we have connected zenloop to the most important business apps. Now you can save a lot of time because Zapier takes over the transfer of the data from one system to the other. Once implemented, the data transfer from your zenloop survey to your business app is completely automatic. With Z...