zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

Product Updates May 2018

November 13th at 11:06am by Anna Tremper

With Zapier we have connected zenloop to the most important business apps. Now you can save a lot of time because Zapier takes over the transfer of the data from one system to the other. Once implemented, the data transfer from your zenloop survey to your business app is completely automatic. With Z...

Why using continual NPS Micro Surveys will make you more successful

November 13th at 11:06am by Susan Levermann

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Often it runs to ten or more questions, resulting in low participation and little in the way of meaningful information. But zenloop with their Net Promoter Score, generated using ever present Micro Surveys, ensures high response rates and valuable insights for companies. This article examines both types of survey and explains why Micro Surveys are the better choice for you.