zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

zenloop goes Athens! Our zenKickoff in February

People & Culture

What a great way to start the New Year! Right at the beginning of the year, our entire zenloop team traveled to Athens, the fascinating capital of Greece. Almost 50 zen...

5 Tips for Customer Experience Management in Times of Corona

Retention

The rise of COVID-19 currently determines public discourse like no other topic. Besides the far-reaching effects on society, the global economy is also facing enormous ch...

How to improve company performance sustainably with NPSⓇ

Retention

Especially in times of market leaders such as Amazon and Co., companies have to fight over every single customer in order to survive in a highly competitive market. Almos...

Tips how to win even happier customers

Retention

Eva is the perfect customer: she is thrilled about buying a new bag. She shares her enthusiasm with her friends, in the real life through stories and online through socia...

zenloop Goes to Lisbon! Our Teamweek in January

People & Culture

Yes, you read that correctly: Right at the start of the year the whole zenloop team went to beautiful, sunny Lisbon. Thirty zenloopies came together for workshops on cr...

#CXfriends: zenloop organises second Customer Experience Café

Retention

With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely bre...

Zenloop Year in Review: A Year Full of Growth and Development

People & Culture

As the year comes to its end, join us as we look back on twelve exciting months, defined by strong growth and even stronger development. In this time our team has not jus...

The correct use of Smart Labels in NPS Analysis

Retention

Those who hear about NPS often consider just the score, and totally forget that NPS Platforms like zenloop offer a not just an NPS measurement tool but also a complete...

How to use the right Touchpoints to improve your NPS

Retention

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on det...

"Closing the Loop" - How to define a successful NPS Feedback-Loop

Retention

Successful Feedback-Loops - the success of a Net Promoter Score program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is important...