zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

#CXfriends: zenloop organises second Customer Experience Café


With the slogan of CXfriends, zenloop will shortly hold its second Customer Experience Café. It gives us the chance to come together with our users over a leisurely bre...

zenloop Goes to Lisbon! Our Teamweek in January

People & Culture

Yes, you read that correctly: Right at the start of the year the whole zenloop team went to beautiful, sunny Lisbon. Thirty zenloopies came together for workshops on cr...

"Closing the Loop" - How to define a successful NPS Feedback-Loop


Successful Feedback-Loops - the success of a Net Promoter Score program is measured by the ability to react quickly to customer feedback. Ultimately your NPS is important...

How to use the right Touchpoints to improve your NPS


Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on det...

9 Reasons Why it’s Worth to Engage with Detractors


For a successful Net Promoter System you need to do more than just collect feedback. Just as important is the use of feedback-management and retention platforms like z...

Product Updates May 2018

Product Insights

With Zapier we have connected zenloop to the most important business apps. Now you can save a lot of time because Zapier takes over the transfer of the data from one syst...