How to boost retention: Act smart on customer feedback

With zenloop you can…

  • Detect critical issues immediately

  • Identify and win back unhappy customers

  • Leverage loyal customers for positive reviews

  • and much more...all benefits right here

Customer feedback can grow your business

Expand customer centricity
Increase repurchase rates
Maximize onsite conversion
Recover unhappy customers

Expand customer centricity

„Customer centricity is the key for our company success. zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.“

Julia Bösch (Outfittery) Chief Executive Officer

Increase repurchase rates

„By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.“

Christian Efendic (Contorion) Head of CRM

Maximize onsite conversion

„With zenloop we identify previously unknown conversion killers in our online shop. Their feedback alarm system allows us to monitor the shopping experience“

Nana Lohmann (Shop Apotheke) Chief Product Officer - eHealth

Recover unhappy customers

„zenloop’s feedback live feed motivates our service agents daily. We identify even more unhappy customers and surprise them with an exceptionally fast service.“

Ulrich Spies (Internetstores) Director Customer Service & Payment

Additional benefits

Start today with zenloop

You want to retain customers smartly?
Try zenloop for free.

Try zenloop for free

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where to start?
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zenloop lets you act faster

Listen effectively

Highest response rates and most actionable feedback. Tailored surveys for every touchpoint.

Understand smartly

Identify key trends and customer segments with text analytics. Track and monitor them over time.

Leverage feedback

Turn unhappy customers to loyal fans. Give your promoters a chance to spread the word.
Get going

We know e-commerce

As the founders of Flaconi, we were able to create the best shopping experience in beauty e-commerce because we collected and evaluated customer feedback qualitatively. With zenloop, we are now passing this success and spirit on smart customer retention to e-commerce platforms and lead-focused companies.
The zenloop story