What are the Success Factors in E-commerce?
Learn why customer satisfaction and retention are the main drivers of success and how to start building on them within your online business.
![Learn why customer satisfaction and retention are the main drivers of success and how to start building on them within your online business.](https://www.zenloop.com/en/wp-content/uploads/sites/2/2022/03/whitepaper-success-factors-ecommerce.jpg)
What’s Inside?
In order to secure the long-term sales potential in e-commerce, it is necessary to retain as many regular customers as possible, using effective binding measures to transform new customers into regulars. NPS® is a useful tool for evaluating customer loyalty and satisfaction as well as for customer recovery. Therefore, our guide explores:
- How customer retention acts as a revenue guarantor
- How to turn one-time visitors into repeat customers
- How to correctly determine the NPS for your business