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zenInsights: AI at the heart of everythingzenloop AcademyWhat are the 5 best voice of customer tools in 2025?: How is feedback collected, understood, and used?Google is Dead: Brand is SurvivalNPS in Transition – Why More and More Brands Should Use the European NPSWhat is the Response Rate? Definition, Calculation & 10 Tips to Increase ItHow Stadtwerke Kassel Strategically Implemented 11,000 Customer VoicesSentiment Analysis: A Look at Your Customers’ EmotionsHow Thalia wins back 70% of dissatisfied Customers with proactive CX ManagementCelebrating 2024: A Year of Innovation and a New Era of Leadership at zenloopHow vertbaudet reduced 35% of Customer Service Tickets with CX ManagementTouchpoint Analysis: How Can You Improve Customer Contact?Fully AI-Powered Dictionaries Are HereIntroducing Lisa Rentrop: zenloop’s New CEOIntroducing zenSurvey: Revolutionizing Feedback CollectionFocus on Customer-Centric Innovation with zenloop’s DashboardsMeet zenloop’s CX Action Management PlatformCX Action Heroes: An Interview with Ian GoldingSelf-Service Is the Future of Customer ExperienceSay Hello to TopicsGoing the Extra Mile!Why Experience Matters in Mobility Subscription BusinessesHow to Create Innovation From Customer Feedback?New Mobility Changes How We InteractIntroducing CX Action ManagementCX Action Management Study: Main Customer Experience Challenges RevealedCustomer Retention: Why It’s Crucial To Only Businesses In The First Five YearsFrom Feedback to DelightCompetitive Advantage Customer ServiceComposable, Headless, Monolitic, WhatsoeverBuilding Expertise to Drive CX Action in Your OrganisationThe Future of Digital Customer ExperienceFrom 0 to 100 With PersonalizationOrganisational EmpathyService DesignShift to Action!CX Action Management Study: 10 Key Highlights and ResultsAction Management Category IntroductionBuild Trust in the MarketHow to Make Payment SexyThe Art of AnticipationHow to Quickly Improve Online Reviews, Ratings, and Reputation5 Undeniable Benefits of Customer Service Automation10 Causes of CX Communication Breakdown in the WorkplaceCX Action Heroes: An Interview with Adrian SwinscoeProduct Q&AAction Stories: zenloop X Finanzchef24The Top 10 Essential CX Conferences in 2022Digital Transformation Through Customer Feedback: Tom Tailor’s Journey to a 60+ NPSScale It Up!Managing CX Through Customer ExpectationsMaking Digital Customer Centricity MeasurableWhy Customer Satisfaction Comes First at SNOCKS?What Is Analysis Paralysis?Conquering Dashboard Fatigue5 Ways You Can Use zenloop’s new QR Code SurveysWhat Is Customer Willingness to Pay (WTP) and How to Use it to Fine Tune Your StrategiesFuture-Proof With Customer FocusAction Management Study8 Benefits of Single Sign-On (SSO) You May Not Be Aware ofWhat is NPS®?Voice of the Customer (VoC)The Value of Customer Feedback5,434 Detractors Identified – and Won Back: Putting Customers at the Center with NPS®Identifying and Improving Customer Journey TouchpointsWhat Are NPS® Surveys?The Action GapNPS® in GermanyThe NPS®New Customer AcquisitionTips to Increase Customer SatisfactionFeedback SoftwareFeedback LoopsDetractorsThe Employee Net Promoter ScoreNPS® Online CourseCollecting Feedback Is Only Half the BattleDifferent Personas, Different ExperiencesMore Than a FeatureBalancing Global Complexity and Customer Experience in Times of Hyper GrowthIt’s Not All About the CustomerThe Essentials of Voice of CustomerTapping Into the Value of a System of ActionWinning on PurposeDetermining Customer Value+25 Points: How Otto Wilde Increases NPS with zenloop+14 Points in One Year: Continuous Improvement with NPS€331 Average Basket: How KELLER Activates Passive Customers with NPS®Repurchase Rate Increased by 62% – Internetstores Strengthens Customer-Centricity with NPS®NPS® Increased by 40 Points for Process and Product ImprovementsCX Matters: Why the Winners of the Corona Crisis Do Not Succeed Simply by Chance10 Short Lessons from 10 Long Years FundraisingSuccess Factors in E-CommerceThe Touchpoint Cheat SheetThe ROI of the CXM – a Practical Cheat SheetCustomer Surveys Done RightWhat Is the ROI of CX Management?NPS® Playbook for E-Commerce CompaniesThe Ultimate NPS® Cheat SheetCustomer Satisfaction The Be-all and End-all for Good BusinessA Guide to the Most Important CX MetricsThe Go-to Guide for Mobile AppsCorrectly Manage Feedback DataCX of Mobile BusinessesCustomer Journey Mapping4 Trends for Customer Experience PioneersThe New Customer and Order Boom in E-commerceFrom Commodity to Love BrandClosing the LoopSuccessful Customer Recovery MeasuresCustomer RetentionHow to Win Satisfied CustomersThe Customer Retention Chain of Cause and EffectReputation ManagementReferral MarketingCustomer OrientationCustomer Loyalty ProgramsWhat is Customer Loyalty? Definition, synonyms and explanationPromoters in NPS®New Feature: NPS® Platform zenloop Integrates Google TranslateCustomer Life Cycle MarketingCustomer FocusCustomer Experience ManagementCustomer ExperienceCustomer ExpectationsHow Customer Enthusiasm WorksCustomer CentricityChurn AnalysisBuyer’s GuideJob interview: Sales Manager – is There More to it Than Just Cold-Calling?Customer Care – the Key to SuccessThe Many Facets of Customer EngagementMeasuring Customer SatisfactionCustomer Loss Prevention Through Churn ManagementTips how to win even happier customersHow to improve company performance sustainably with NPS®How to improve CRM strategies with NPS®5 Tips for Customer Experience Management in Times of Coronazenloop goes Athens! Our zenKickoff in FebruaryKey figures and Measures for relevant Newsletters and satisfied CustomersMeet a zenloopie: KrisProper Complaint Management as an Opportunity for Company Success: Tips & TricksAnalyze Customer Satisfaction and Generate more Revenuezenloop Goes to Lisbon! Our Teamweek in JanuaryJob interview: What is actually a Head of Customer Success doing?The Correct Use of Smart Labels in NPS® AnalysisEven More Granular Feedback Processing: Multi-Levels for Smart Labels at a Glancezenloop in Podcasts: “With NPS® Feedback to greater Customer Loyalty”Job interview: Sales Account Executivezenloop in Podcasts: “The Flaconi Story” – with Paul and BjörnJob interview: Head of Finance and LegalJob interview: Internship in Business DevelopmentCX1 Conference 2019: Creating better Customer Experiences togetherNPS® Software zenloop: Award for Customer Experience ManagementNPS® Software zenloop: “TOP COMPANY and “OPEN COMPANY” AwardsCustomer ProfilingBook and Podcast Essentials for CX ManagersCalculating and Increasing the Customer Lifetime ValueWinning Back Lost Customers – an Underestimated Revenue DriverCustomer Journey in Relation to NPS®zenloop Expands Its Product Range with the Iris NPS® Benchmarking Databasezenloop Launches New Sentiment & Impact Analysis FeaturesRetention Marketing: How Companies Attract and Hold Regular CustomersCustomer Complaints: How Can They be Turned into Sales?Customer Focus as a New Core Marketing StrategyConducting a Customer Satisfaction Survey – a How-to GuideBrand Loyalty – Using Hearts And Minds for ProfitMagento & Co. – zenloop Launches Shop System IntegrationsAroundhome Increases Customer Lifetime Value by 24% with NPS®Types of Customer Retention and Successful Retention MeasuresHow to Identify and Prevent Customer ChurnMeasuring Customer Retention – Getting it RightTips for Successful Referral MarketingJob Interview Product TeamJob interview: Marketing InternshipJob interview: Graphic DesignerJob interview: DeveloperJob interview: What Is an Entrepreneur-in-Residence?
