Custom surveys and industry standards – NPS, CSAT and CES in one tool.
This is how zenloop works
Listen
Effortlessly collect customer feedback with industry-standard surveys like NPS, CSAT, CES or fully customisable questionnaires at every touchpoint across the journey.
Understand
Act
Instantly respond to insights with automated messages, workflow tools and ticketing systems to drive meaningful improvements across your organisation.
zenSurveys
Collecting individual feedback with tailor-made surveys
Create fully customisable surveys with zenSurveys – from open text fields to multiple choice and scale questions – and distribute them via email, in-app or on your website.
Answers are automatically analysed and grouped by topic – for precise insights that go beyond classic metrics and become a real basis for decision-making.
Net Promoter Score
Understanding customer loyalty with the Net Promoter Score
Capture, analyse and act on customer feedback – all in one platform. zenloop automatically identifies promoters, passives and detractors, turning every response into a real action.
Alongside the classic NPS, zenloop also supports the European NPS – for more precise results in the European market.
Customer Satisfaction Score
Capturing satisfaction and improving experiences
Capture exactly how satisfied customers are with a product, service or touchpoint – and turn every response directly into action. Answers are automatically analysed and grouped by topic.
From support interactions to product ratings: zenloop supports flexible CSAT formats and adapts easily to any use case.
Launch surveys where your customers actually are
Customer Effort Score
Reducing effort and optimising the user experience
Find out where customers face unnecessary effort – and eliminate barriers in your product, service and processes. Feedback is automatically analysed and shows clearly what works smoothly and where optimisation is needed.
Flexible across the entire customer journey – after support contacts, sign-ups or checkout processes.
Employee Net Promoter Score
Employee satisfaction and improving internal processes
Capture structured feedback from your teams – from pulse surveys to comprehensive employee surveys. Answers are automatically evaluated and show clearly what motivates employees and where there is room for improvement.
Segment by team or location, track trends over time and initiate actions directly via alerts – so employees know their feedback is heard and drives real change.
Let’s find out what works for you
Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics – we’ll show you how to get the most out of it for your brand.
sales@zenloop.com | +49 30 91739927