3 Best Practices for a Better Understanding and Interaction with Your Customers in Omnichannel Marketing

CX1 Webinar – Free Download

CX1 Webinar with Freshworks & Outfittery

When do I need to interact with my customers in my omnichannel journey? And how do I find out what is on their minds? In this webinar, freshworks and zenloop together with Outfittery will get to the bottom two essential questions: How can I gain a better understanding of customer needs in the omnichannel and how can I interact with the right customers at the right time to create real added value for them.

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The answers are based on three best practices:
Measuring customer experiences
Recognizing problem areas
Effective communication of customer service and sales teams
Meet the Speakers
Jens Leucke

General Manager DACH


As a trained IT engineer and passionate sales manager, Jens Leucke supports Freshworks companies on their way to digital transformation in his role as General Manager & Head of Sales for the DACH region. He has a special interest and passion for medium-sized businesses and has 15 years of experience in IT and services. He spent 13 years at Dell Technologies in various functions for Services, Presales and General Sales as well as at IBM Ireland in the ITS Services division. His goal is to help companies improve customer engagement and support strategies to create seamless experiences for their customers.

Juliane Nitschke

Sales Operations Manager


Six years ago, Juliane's journey at Outfittery began as a stylist. Over the years, she has developed from the position of Styling Team Lead to Sales Operations Manager. Her core competencies are the implementation of the sales processes in FreshDesk, as well as the coordination and control of the NPS strategy.

Felix Schlenther

Head of Sales


Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centricity he is on stage at conferences such as OMR, Internet World, CX1 and DMEXCO.

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