This webinar will discuss how behavior-based data combined with NPS data increases conversion. With Big Data, UX insights and NPS, customer needs become visible at every touchpoint. Customer journeys can be optimized per channel, campaign and persona based on data. CX teams understand and detect anomalies in the journey faster and can react to them. During the webinar, the marketing team of Lampenwelt will give insights into the concrete use in the daily routine of a CX-Team. The Webinar was recorded on August 6th 2020 and can be downloaded here for free.
You will receive the recorded webinar in your email inbox shortly.
Christiane has been with Lampenwelt for over 5 years and during this time she has built up the Lampenwelt Shop in the UK. At the moment she is part of the CRM team and responsible for projects and especially for customer feedback.
Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centricity he is on stage at conferences such as OMR, Internet World, CX1 and DMEXCO
With the experience of his years at Adobe and Marketo, Thomas has been leading the Contentsquare Team DACH since 2017. In the position of MD, he helps companies with the digital transformation based on experience data with the goal that every digital experience inspires the user.
Höherer Customer Lifetime Value durch saubere Personalisierungsstrategie
Kundenbindung durch CX-Insights