Democratize CX Data for an Outstanding Shopping Experience

CX1 Webinar – Free Download

CX1 Webinar with Contentsquare & Lampenwelt

This webinar will discuss how behavior-based data combined with NPS data increases conversion. With Big Data, UX insights and NPS, customer needs become visible at every touchpoint. Customer journeys can be optimized per channel, campaign and persona based on data. CX teams understand and detect anomalies in the journey faster and can react to them. During the webinar, the marketing team of Lampenwelt will give insights into the concrete use in the daily routine of a CX-Team. The Webinar was recorded on August 6th 2020 and can be downloaded here for free.

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What You Can Expect
Expert Tips to improve the Conversion Rate
Live session with unique insights to identify customer needs
Concrete examples for using behavior-based data and NPS
How CX teams respond to insights and optimize customer journeys
Meet the Speakers
Christiane Fink

CRM Projects & Reviews Manager


Christiane has been with Lampenwelt for over 5 years and during this time she has built up the Lampenwelt Shop in the UK. At the moment she is part of the CRM team and responsible for projects and especially for customer feedback.

Felix Schlenther

Head of Sales


Felix is Head of Sales at zenloop, the leading experience management platform in Germany. Together with his team, he advises digital companies on how to set up a customer experience management system. Felix previously built up sales teams in various software start-ups and studied business administration in Hamburg. As a speaker on CX, customer loyalty and centricity he is on stage at conferences such as OMR, Internet World, CX1 and DMEXCO

Thomas Weyand

MD DACH


With the experience of his years at Adobe and Marketo, Thomas has been leading the Contentsquare Team DACH since 2017. In the position of MD, he helps companies with the digital transformation based on experience data with the goal that every digital experience inspires the user.

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