Meet zenloop

Meet our retention experts and get your free consultation

We attend conferences, fairs and meet ups on a regular basis. Here we show start ups and established companies how our retention platform zenloop helps them improve customer retention, identify dissatisfied customers and win them back with personalized actions. You will meet us at events relevant to the industry such as OMR, dmexco or eCommerce Expo London.

Furthermore, we organize our own events to offer a deeper understanding and knowledge of our zenloop retention platform as well as customer experience in general.



Upcoming Events:

Retail World Conference | Berlin

20 - 21 November 2019

The Retail World in Berlin is the annual German retail congress, accompanied by the trade fair Retail World Conference. Topics include the role of retail in tomorrows customer journey, the new customers from Generation Z and successfull cooperation between retail & brand to enhance the customer experience. We are not only one of 60 exhibitors at Retail World Conference, but will also share our insights on Stronger Customer Loyalty and More Revenue with NPS in an exclusive session on 20 November, 2:15 PM.

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Fashion.Tech | Berlin

14-16 January 2020

Fashion.Tech Berlin is Europe's leading tech conference for the fashion industry, with 400 m2 exhibition area and participants from 38 different countries. We will not only be available to visitors with our team of experts for NPS and customer retention, but will also share our knowledge in an exclusive Masterclass on 14 January.

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ecommerce Berlin Expo | Berlin

20 February 2019

With over 7,000 visitors and 180 exhibitors, the E-Commerce Expo is Berlin's largest "Pure-Play" Event for E-Commerce. It brings together top players from the entire e-commerce ecosystem, from merchants, platforms, hosting providers, logistics service providers to payment processors and other providers of online solutions.

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eTail | Berlin

09-11 March 2020

The eTail Germany takes place rom March 9th to 11th at The InterContinental Berlin and is the conference for innovators in retail in the areas of Omnichannel and E-Commerce. Leading retailers from the DACH region will gather to explore the retail growth strategies of the future. Hundreds of speakers from companies such as MYTOYS, Otto and L'Oréal will help visitors create a seamless and personalized shopping experience for their customers.

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Internet World Expo | Munich

10 - 11 March 2020

With over 15,000 visitors, the Internet World Expo is the leading European trade fair for e-commerce and multi-channel trade. The entire supply chain in e-commerce will be represented when the Who-is-Who of the industry gathers to discuss the latest trends in retail. Speakers will share their knowledge in over 150 presentations on 4 stages about new products and services as well as use cases and best practices. We are not only one of more than 450 exhibitors, but we also share our knowledge on how to use NPS to boost customer loyalty in an exclusive speech.

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Online Marketing Rockstars | Hamburg

12 - 13 May 2020

With over 50,000 visitors, 400+ exhibitors and 100 side events in 2019, the OMR Festival is one of the world's largest events for digital marketing and technology. The OMR presents international stars of digital marketing and hidden champions of the industry. At the conference, the absolute heroes of the scene will give inspiring keynotes. In addition, several Stages will provide an overview of the hottest digital marketing topics. On top of that there will be smaller special stages and hundreds of master classes for thematic deep dives.

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ECD | Munich

14 May 2020

Under the banner "Engage, Connect, Digitize" more than 500 visitors will meet at the ECD in Munich, organized by Tradebyte. 5 lecture slots cover the entire spectrum, from expert panels to marketplace insights and best practices. Industry experts will give insights into trends, facts and success stories in 30 lectures. We will not only share our expert knowledge on customer experience and retention in e-commerce with our NPS expert team, but also in an exclusive lecture.

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K5 Future Retail | Berlin

26 - 27 May 2020

With more than 3,500 participants, 150 speakers and 175 exhibitors, K5 Future Retail is the leading e-commerce conference in DACH. The K5 will celebrate its 10th anniversary in 2020. We will not only share our expertise on customer retention in e-commerce with our NPS expert team at our booth, but also during an exclusive master class and a session where we will present our practical experience together with one of our customers.

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CX1 Conference | Berlin

10 - 11 September 2020

The CX1 presents customer experience experts with practical keynotes, hands-on tips, as well as deep dives in the master classes. Experience sharing and best practices of the industry's champions are waiting to be discovered and applied. In addition to comprehensive specialist knowledge, visitors will also find plenty of opportunities for networking and an a get-together to finish the day. Especially for CEOs, CMOs, and Heads of CRM in the digital industry of the DACH region, this event is a must on the way to an ideal customer experience. Because Every Moment Matters! #CX1

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Past Events:

Noah | London

30 - 31 October 2019








CX1 Conference | Berlin

24 October 2019

powered by zenloop







PI Live | London

22 & 23 October 2019








SaaStock | Dublin

14-16 October 2019








Emerce eDay | Amsterdam

10 October 2019








Festival of Marketing | London

10 & 11 October 2019








IRC | London

10 October 2019








A-Commerce Day | Vienna

10 October 2019








eCommerce Expo | London

25 & 26 September 2019








Savant eCommerce | London

17 & 18 September 2019








DMEXCO | Cologne

11 & 12 September 2019








mit2019 - merchant. inspiration. talks. | Berlin

22 August 2019







BVDVA Congress | Berlin

27 & 28 June 2019








zenloop Customer Experience Café #4 | Hamburg

8 May 2019