Blog
Detailed Information Regarding Customer Experience, Customer Retention, and More
- All
- Customer Experience
- Customer Satisfaction
- Net Promoter System
- People & Culture
- Customer Retention
- Guides
- Tips & Trends

What Is Customer Willingness to Pay (WTP) and How to Use it to Fine Tune Your Strategies
The relationship between buyers and product owners is as meaningful...

What is NPS®?
The Definition and Interpretation of the Net Promoter Score®
Voice of the Customer (VoC)
How to Give Your Customers a Voice

The Value of Customer Feedback
Why It Is Important for Businesses Today
Identifying and Improving Customer Journey Touchpoints
Introduction Every day we make hundreds of decisions, some consciously,...

What Are NPS® Surveys?
Improve Business Success with the Right Questions

The Action Gap
The Greatest New Challenge in CX

NPS® in Germany
The Right Method for Measuring Customer Satisfaction?