Blog

Detailed Information Regarding Customer Experience, Customer Retention, and More

Calculating and Increasing the Customer Lifetime Value
Customer Retention
Calculating and Increasing the Customer Lifetime Value

Everything has value, whether material or intangible. A stylish...

Susan Pfundt
1 min. read
Brand Loyalty – Using Hearts And Minds for Profit
Customer Satisfaction
Brand Loyalty – Using Hearts And Minds for Profit

Fidelity, loyalty, bonding; all terms we associate with something...

Susan Pfundt
1 min. read
Customer Complaints: How Can They be Turned into Sales?
Customer Experience
Customer Complaints: How Can They be Turned into Sales?

Customer feedback is increasingly important for both start-ups...

Susan Pfundt
1 min. read
Customer Focus as a New Core Marketing Strategy
Customer Experience
Customer Focus as a New Core Marketing Strategy

In the age of digital transformation, a scenario like the following...

Susan Pfundt
1 min. read
Retention Marketing: How Companies Attract and Hold Regular Customers
Customer Retention
Retention Marketing: How Companies Attract and Hold Regular Customers

There is a hubbub of activity at the conference table, the whole...

Susan Pfundt
1 min. read
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks

A company‘s success is largely governed by the satisfaction...

Susan Pfundt
1 min. read
Customer Satisfaction
Conducting a Customer Satisfaction Survey – a How-to Guide

A quiet "bing" signals the receipt of a new email. A quick glance...

Susan Pfundt
1 min. read
Five Types of Effective Customer Retention and Successful Retention Measures
Customer Retention
Five Types of Effective Customer Retention and Successful Retention Measures

Saturday morning, the ideal time to look for some new furniture....

Susan Pfundt
1 min. read