Blog
Detailed Information Regarding Customer Experience, Customer Retention, and More
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
A company‘s success is largely governed by the satisfaction...
Customer Experience
Customer Complaints: How Can They be Turned into Sales?
Customer feedback is increasingly important for both start-ups...
Customer Experience
Customer Focus as a New Core Marketing Strategy
In the age of digital transformation, a scenario like the following...
Customer Satisfaction
Conducting a Customer Satisfaction Survey – a How-to Guide
A quiet "bing" signals the receipt of a new email. A quick glance...
Customer Satisfaction
Brand Loyalty – Using Hearts And Minds for Profit
Fidelity, loyalty, bonding; all terms we associate with something...
Customer Retention
Five Types of Effective Customer Retention and Successful Retention Measures
Saturday morning, the ideal time to look for some new furniture....
Customer Retention
How to Identify and Prevent Customer Churn
For companies, there is nothing worse than Customer Churn. If...
Customer Retention
Measuring Customer Retention – Getting it Right
A balmy summer evening is just perfect for catching up with friends....