Blog
Detailed Information Regarding Customer Experience, Customer Retention, and More
Customer Satisfaction
Measuring Customer Satisfaction
The Most Important Customer Satisfaction KPIs
Customer Retention
Customer Loss Prevention Through Churn Management
Thanks to overwhelming choice and increasing competition, some...
Customer Experience
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Customer Satisfaction
Analyze Customer Satisfaction and Generate more Revenue
The term customer satisfaction analysis sounds scientific and...
Customer Profiling
Today, consumers know exactly what they want. They’re demanding,...
Customer Experience
Customer Journey in Relation to NPS®
3 2 1 – it’s mine! The digital age allows customers to purchase...
Customer Experience
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Customer Retention
Winning Back Lost Customers – an Underestimated Revenue Driver
New customer acquisition is the top priority for many companies, as new customers are felt to be the most lucrative and generate the most revenue for the organization. But is that even true?