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Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
A company‘s success is largely governed by the satisfaction...

Retention Marketing: How Companies Attract and Hold Regular Customers
There is a hubbub of activity at the conference table, the whole...

Types of Customer Retention and Successful Retention Measures
Let's talk about a very important topic: types of retention....

How to Identify and Prevent Customer Churn
For companies, there is nothing worse than Customer Churn. If...

Measuring Customer Retention – Getting it Right
A balmy summer evening is perfect for catching up with friends....

Analyze Customer Satisfaction and Generate more Revenue
The term customer satisfaction analysis sounds scientific and...

Tips for Successful Referral Marketing
The Best Advertising Comes from your Customer