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Customer Complaints: How Can They be Turned into Sales?
Customer feedback is increasingly important for both start-ups...

Retention Marketing: How Companies Attract and Hold Regular Customers
There is a hubbub of activity at the conference table, the whole...

Types of Customer Retention and Successful Retention Measures
Let's talk about a very important topic: types of retention....

How to Identify and Prevent Customer Churn
For companies, there is nothing worse than Customer Churn. If...

Measuring Customer Retention – Getting it Right
A balmy summer evening is perfect for catching up with friends....

Tips for Successful Referral Marketing
The Best Advertising Comes from your Customer