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Customer Experience
Customer Complaints: How Can They be Turned into Sales?
Customer feedback is increasingly important for both start-ups...
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
A company‘s success is largely governed by the satisfaction...
Customer Retention
Retention Marketing: How Companies Attract and Hold Regular Customers
There is a hubbub of activity at the conference table, the whole...
Customer Retention
Types of Customer Retention and Successful Retention Measures
Let's talk about a very important topic: types of retention....
Customer Retention
How to Identify and Prevent Customer Churn
For companies, there is nothing worse than Customer Churn. If...
Customer Retention
Measuring Customer Retention – Getting it Right
A balmy summer evening is perfect for catching up with friends....
Analyze Customer Satisfaction and Generate more Revenue
The term customer satisfaction analysis sounds scientific and...
Net Promoter System
Tips for Successful Referral Marketing
The Best Advertising Comes from your Customer