Feedback analysis that understands what your customers mean
AI sorts every piece of feedback by topic and sentiment, even when customers phrase it differently than expected. Dashboards show you which market, product or carrier is moving your scores. And reviews show you where you stand against your competitors.
Turn thousands of responses into clear decisions
Real time
Sentiment
Benchmarking
This is how zenloop works
Listen
Effortlessly collect customer feedback with industry-standard surveys like NPS, CSAT, CES or fully customisable questionnaires at every touchpoint across the journey.
Understand
Act
Instantly respond to insights with automated messages, workflow tools and ticketing systems to drive meaningful improvements across your organisation.
AI Dictionary
Recognize topics by meaning, not by keywords
“Delivery delayed” and “The parcel arrived three days after the due date” mean the same thing. The AI understands that, even with typos, slang or compound words, and assigns a separate sentiment to every topic. In more than 100 languages. You guide it in plain language with descriptions and examples. For new topics, “Generate defaults” suggests the rest. “Test with comment” instantly shows you how the AI reads a real comment.
zenDashboards
Don’t just see that a score moves. See why.
All surveys, scores and comments on one page. Break down your NPS by market, store or carrier, and see in the driver analysis which segment is really causing the change. The Score Explorer shows the number of responses behind every trend line, so you can tell real trends from random noise. AI Insights flag changes with a confidence level, and one click takes you to the comments behind them. Share dashboards with your team or keep them private.
Rather ask than click?
Zenny, your CX Copilot, answers questions about your feedback in plain language. Straight from your surveys and dashboards.
Benchmarking
Your score in context: internally and against competitors
A score on its own says little. Compare markets, stores or customer segments with each other and with the previous period. For the outside view, zenloop collects reviews from more than 300 platforms like Google, Trustpilot and Amazon, including for your competitors. The AI shows you what customers rate others higher for and where you’re ahead. NPS follows the classic methodology, so external benchmarks stay meaningful.
zenProperties
More context, sharper analysis
Attach your own data to every response: payment method, carrier, customer segment or product category. Analyze your feedback by any of these properties and see exactly which customers, products or regions drive your scores. You define properties upfront, so segmentation and automations work from the very first response, and your properties flow straight into dashboards and benchmarks.
Show us your feedback. We’ll show you what’s in it.
Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics – we’ll show you how to get the most out of it for your brand.
sales@zenloop.com | +49 30 91739927