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Detailed Information Regarding Customer Experience, Customer Retention, and More
Customer Loss Prevention Through Churn Management
Thanks to overwhelming choice and increasing competition, some...
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Analyze Customer Satisfaction and Generate more Revenue
The term customer satisfaction analysis sounds scientific and...
Calculating and Increasing the Customer Lifetime Value
Everything has value, whether material or intangible. A stylish...
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Winning Back Lost Customers – an Underestimated Revenue Driver
New customer acquisition is the top priority for many companies, as new customers are felt to be the most lucrative and generate the most revenue for the organization. But is that even true?
Customer Journey in Relation to NPS®
3 2 1 – it’s mine! The digital age allows customers to purchase...
Retention Marketing: How Companies Attract and Hold Regular Customers
There is a hubbub of activity at the conference table, the whole...