Blog

Detailed Information Regarding Customer Experience, Customer Retention, and More

Customer Loss Prevention Through Churn Management
Customer Retention
Customer Loss Prevention Through Churn Management

Thanks to overwhelming choice and increasing competition, some...

Susan Pfundt
1 min. read
Customer Experience
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks

Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks

Susan Pfundt
1 min. read
Analyze Customer Satisfaction and Generate more Revenue
Customer Satisfaction
Analyze Customer Satisfaction and Generate more Revenue

The term customer satisfaction analysis sounds scientific and...

Susan Pfundt
1 min. read
Calculating and Increasing the Customer Lifetime Value
Customer Retention
Calculating and Increasing the Customer Lifetime Value

Everything has value, whether material or intangible. A stylish...

Susan Pfundt
1 min. read
TouchpointAnalyse-Preview
Customer Experience
Touchpoint Analysis: How Can You Improve Customer Contact?

Today, thanks to digitalization, there are many ways for a customer to make cont...

Susan Pfundt
1 min. read
Winning Back Lost Customers – an Underestimated Revenue Driver
Customer Retention
Winning Back Lost Customers – an Underestimated Revenue Driver

New customer acquisition is the top priority for many companies, as new customers are felt to be the most lucrative and generate the most revenue for the organization. But is that even true?

Susan Pfundt
1 min. read
CustomerJourneyNPS-Preview
Customer Experience
Customer Journey in Relation to NPS®

3 2 1 – it’s mine! The digital age allows customers to purchase...

Susan Pfundt
1 min. read
Retention Marketing: How Companies Attract and Hold Regular Customers
Customer Retention
Retention Marketing: How Companies Attract and Hold Regular Customers

There is a hubbub of activity at the conference table, the whole...

Susan Pfundt
1 min. read